Unfortunately, this property has gone way downhill. From the landscaping to the waitstaff to the food. As a matter of fact, you’re basically trapped an hour away from everything with the inability to get anywhere for less than a $96 cab ride. I have traveled all over the world and quite honestly I’ve never been more disappointed in my decision to stay at a JW. Typically, JW is one of the best chain resorts you can find at a relatively reasonable upscale price. Save your effort and energy and book at the W or Westin. It’s much closer to things and the properties are far superior than JW. I stayed at JW for 9 days and didn’t have one decent meal. Not one….and I can assure you, I’m not a food snob. The food was always over cooked or undercooked but mostly undercooked. When you order a steak or a burger, at medium well it would come bleeding. At one point I ordered room service in the morning and received fruit from another room that had already been eaten along with jam that was already opened and used. It was really quite disgusting especially considering Covid. I did voice my complaints several times but it basically fell on deaf ears. The staff is simply doing the very bare minimum job that they can do. No longer do they meet or exceed expectations. Which quite honestly is some thing that you would expect from a JW. While I loved Costa Rica, I would not stay at the JW property ever again. I am beyond disappointed.
