Not bad, not great. The property is stuck in the 90s and could use a make-over, when compared to nearby options. It felt more like a place for family/kids; the rooms were dated; the music was also a bit lame (I felt I was at a kids birthday party). The food was of poor quality. The worst was that I was denied my VIP perk of a late check-out on the grounds that there was no availability: I was checking out on a Tuesday and the property was at 1/4 capacity. In the end they called my room to tell me I could check out 1 hour later, but the damage was done. No one likes begging for something and being told “no” - especially if it’s part of the deal (VIP perk). Nothing worse than cattle staff who can’t think on their feet and make a decision that will leave customers happy. The result is here: a bad review.
