斯卡布羅波特蘭凱富套房酒店 - 斯卡波羅

We love staying at this hotel. It's convenient and the folks are always friendly and welcoming

I was very disappointed that the description did not match the room at all. It was described (and upcharged $30) as a suite with two queen bedrooms which is what I needed. Had I known that it was 1 room that had a two foot half wall partion separating the couch from the beds I never would’ve booked and certainly not paid extra when I could’ve just gotten a regular two queen bed room at this hotel or gotten what I needed elsewhere. The room smelled of roach spray and mold. There was mold and what looked like paper mache holding the toilet pipes together, mold rimming the shower caulking and hardware. The surrounding area had nothing open past like 8pm. It was a ghost town. I will say the check in clerk (once I got his attention away from chatting with another coworker) was nice in his explanation of the room setup. Overall we were very disappointed for 1) the amount of money that we were charged especially because the “suite” cost so much more 2) the misleading description and 3) condition. It was late when we arrived and I had a sleeping infant to tend to for feeding and bed otherwise we would’ve gone to another hotel.

Hotel was open and available, that is it. The door locks in the rooms and to side entrances in the building did not work properly leaving doors unlocked unless we remembered to slam our room door, or pull out the lock on the outside doors. The pool water was cold, the lights were intermittent an old stuff stuck on the walls. The shower in the pool area actually had a hose instead of a shower head. Housekeeping provided damp towels to our room and placed other towels on the back of the sweaty toilet tank. It seemed as if they didn't have enough clean linens or towels to go around. At one point my husband was told when he requested 4 pool towels, "Oh you are lucky to get 3" and had to argue with the manager for the 4th towel. The manager was overheard telling a guest her party "brought the bugs (ticks) in with them on their shoes as she complained about waking up and finding bugs in her room twice. He argued with her, she requested a thorough cleaning, and he didn't want to provide it or take responsibility for it. Our room also had little black bugs in the bathroom sink and shower. They would fly all over when the light switch was turned on or if the water went in the sink drains. Housekeeping never vacuumed or wiped down anything, she made the bed. There were giant boxes marked "damaged" filling up the hallway. Spotty WiFi. The worst of it was the manager, he was a jerk, very rude. Seemed like he would do or say anything to avoid cost.

Was a one night stay. Hotel looked good from what we saw.

Clean and comfortable