The first thing you are hit with upon getting out of the van is the SMELL. The smell is…
Good overall resort. The staff were very friendly and helpful. The rooms, dining areas…
此住宿聲明其有遵循歐洲度假屋協會 (EHHA - 歐洲)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
可安排延遲退房，但需額外支付 MXN800 (視乎供應情況而定)
18 歲以下住客禁止使用健身設施或SPA 浴缸。
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
此住宿確認有遵循歐洲度假屋協會 (EHHA - 歐洲)清潔及消毒指引。
入住時使用的信用卡 (以備雜費之用) 之持卡人姓名，必須是主要訂房人。
I would like to first address the issue of traveling out of the country to see the beautiful ocean that you advertised that we did not get to see. The seaweed was waste high and no beautiful water at all. You could not go on the beach at all!! Second the smell was horrible and our garden view was all of a bunch of palm trees nothing else and our room smelled like mildew. We were told we would be given two free Covid test which we were not , we had to pay for all four when the price was supposed to be $30 and then you charged us $35 each. Then I ordered a bunch of pictures in the gift shop and they sent me all of the wrong ones, I would really appreciate getting the photos that I ordered and purchased and I have gone through multiple people and still have not gotten the photos that I’ve ordered. Not only was I very disappointed in my stay but we had to pay to go to an island to see a beautiful beach we should not have had to pay more money to go see a beach and sit on a beach that is why I came to your hotel I should not have come home from vacation more upset than when I left we were very disappointed we were supposed to go to Jamaica but because of Covid we chose to come there and this is not what we expected. Or what you advertised
Melissa, 6 晚家庭旅遊, 2021年06月08日
Most of the staff was very nice. Front desk personnel need to be trained better on check out procedures as it took a very long time. Pools were nice, drinks good, and the steakhouse is amazing. We also enjoyed the japanese hibachi grill. We had 4 rooms and 2 of them were fairly warm the entire stay. We complained and they came and supposedly "fixed" but they remained too hot. Someone in our group ended up sleeping on the tile floor because it was cooler. That is not good. The beach was HORRIBLE! So much seaweed, we could not even use. That was very disappointing. The massages were good and bowling was quite fun for the group. Overall-it's an 8.
Paula, 7 晚家庭旅遊, 2021年05月27日
They charge me others fees more
Magda, 4 晚家庭旅遊, 2021年05月26日
We stayed 2 nights at coral turquesa and I’m glad we did not book more nights. The service is TERRIBLE! Do not stay here. The employees are rude and lazy, they look at you weird when you ask them for something. The guys at the mexican restaurant are very rude and only treat well who ever they want. Not enough employees at the pool or restaurants, you have to wait a long time to get your drinks and food. It is a clean and big hotel too bad they can’t have good service and genuine staff. Save your money and go somewhere else.
Giselle, 2 晚家庭旅遊, 2021年05月24日
Very beautiful. Fun activities. A little bit of a walk to get to the different places. Not close to the city.
Carmen, 1晚好友同遊, 2021年04月30日
Everything very well set, service, room and food
Alfonso, 1 晚旅遊, 2021年04月22日
Beautiful pristine pools and a very welcoming friendly staff. The staff works so hard to keep the beach “seaweed free”. Wonderful festive decorations and events and great talented shows. Our 4th time there and we will return. Many thanks to Enrique our Butler and Mauricio who were very helpful. Very organized Covid testing
Ann, 6 晚家庭旅遊, 2021年04月18日
This is a perfect hotel for this pandemic we are going through. Very big, spacious, 3 different pools, and overall, great service, friendly staff. Great if you do not plan on visiting or sight seeing, we stayed the 4 nights there, resting with our 3 year old.
Ernesto Ken, 4 晚家庭旅遊, 2021年04月04日
Enjoyed the stay, place is fine, lunch options were not great. 4 year old loved it. Overall we would not have a problem coming back but unless a deal we would go back to Oceans Riviera Paradise
Daryl, 2 晚家庭旅遊, 2021年04月01日
Fabulous experience with the children. Excellent water park and food.
Dean, 7 晚家庭旅遊, 2021年03月31日