It's a beautiful hotel located right beside the Dubai mall. It's convenience to explore Dubai by Metro but the service level does not quite match with the luxury image, particularly the breakfast cafe where we were not welcomed by any more nor led to the table. When we asked for one more cup of coffee at 11:05, the waiter simply replied "it's closed" but I saw the coffee machine was there all the time....
There are plenty of luxury hotels. in Dubai or nearby, I might experience the others next time if I return to Dubai for the vacation or business trip.
YI Chun Cindy
YI Chun Cindy (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2019年9月16日
不建議住這間酒店,設備太舊,同樣價格可以住阿曼尼,服務人員態度不好,嚴重排斥華人
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2019年8月31日
真實旅客
1 晚浪漫旅程
Hotels.com 真實旅客評價
8/10 很好
2019年6月19日
Nice Hotel to stay
Perfect place to stay in down town closed by Shopping mall ,
and Burj Khalifa, Thai restaurant is good , but their spa
is no good
Syliva
Syliva (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2019年4月26日
Bad service from front desk manager
I was checked in by front desk James( he was very nice and attentive), which everything went smoothly despite the long queue as he is the only one on duty. Once I went to the room and found out there were blood stain on the bed sheet. It was midnight, so I waited until the day after to tell the front desk Jeraldine. She called housekeeping but unfortunately when I went back to the room at night the same bed sheet with blood stain is still there. Jeradine checked me out on my last day and I informed her housekeeping did not change the bed sheet and rarely a five start hotel have blood stain in the room. She was very nice, apologised and waived the 3 breakfast I’ve had. She informed her manager Islam after. Islam then asked if I’m from China, which does not relate to anything..... I’m not from China but does being Chinese stop you from apologising for your attitude? He made me felt like he was racist to Asians at that point. For being a duty manager, he should be well trained to handle situation like these. I asked for hotel general manager’s email and he wouldn’t give it to me, which is pretty unusual. The hotel location (Burj Khalifa and Dubai mall) and restaurants were great. I do like that the connecting rooms they have a door outside the two room doors which gives convenience to family travellers to walk around.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2019年2月16日
非常好体验 地段好 早餐好
Dong
Dong (2 晚浪漫旅程)
Hotels.com 真實旅客評價
10/10 完美
2018年6月6日
連接杜拜Mall非常方便
Chan Un
Chan Un (2 晚浪漫旅程)
Hotels.com 真實旅客評價
10/10 完美
2018年5月16日
可以再次回来的酒店
市中心非常好,去迪拜Mall很方便,看灯光秀和喷泉很方便,推荐酒店!
真實旅客
3 晚友伴旅程
Hotels.com 真實旅客評價
8/10 很好
2018年5月2日
Conveniently located downtown
Great location within walking distance to Burj Khalifa and Dubai mall. Also located near many restaurants. Quick check in. Staff were friendly overall. Concierge seemed a little impatient when helping with planning a tour. Clean and spacious room. Had partial view of Burj Khalifa from certain vantage points of the hotel. Should have taken advantage of it for the location.
真實旅客
Hotels.com 真實旅客評價
10/10 完美
2018年2月20日
真實旅客
Hotels.com 真實旅客評價
10/10 完美
2024年11月21日
Liana
Liana (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月16日
훌륭한 뷰와 친절한 직원
eun young
eun young (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月16日
The palace downtown … Amazing ….😻
This place is amazing. The view is incredible . The breakfast baffle is spectacular. The pool and cabanas were totally enjoyable. We were upgraded to a suite for being an hotels.com member.
I only regret not staying longer….
Tad
Tad (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月13日
Taeheon
Taeheon (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月7日
Hotel is in a good location in the downtown area. It's close to the Dubai Mall and all the restaurants but still remains quiet. Staff are excellent in all areas. Very helpful and attentive, can't do enough for you. Good choice of breakfast and restaurants are good. If you eat in Thiptara you're overlooking the fountain and Burj
Khalifa. Lovely stay, would definitely come
back