The property is great but the lack of food changed daily and the bar/food service was…
So the hotels.com website says check in is at 3. It’s actually at 4. Upon arrival, my VIP…
此住宿聲明其有遵循Safe Travels (世界觀光旅遊委員會)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
SPA 天天開放。12 歲以下住客禁止進入 SPA。
可提供摺床，但需額外支付每晚 MXN 270.0
自助早餐需額外收費，成人約為 MXN 450，小童約為 MXN 231
可提供搖籃/嬰兒床，收費為每晚 MXN 270.0
機場接送的收費為每輛車 MXN1700.00 (單程)
12 歲以下住客禁止進入 SPA。
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
每間客房在各次預訂之間會留空至少 24 小時 日，並可經由外部走廊從建築物外面進出。
此住宿確認有遵循Safe Travels (世界觀光旅遊委員會)清潔及消毒指引。
如需轉乘服務，旅客必須於到達 72 小時前聯絡酒店，酒店電話號碼請參閱預訂確認書。
The staff and the food were amazing, I paid for the all inclusive and could not believe how amazing the food was. I will definetly return to this resort again. Also of note is that they have a free shuttle service to their sister property and back in the marina and was also able to eat and drink there with my plan.
5 晚旅遊, 2021年02月04日
The Resort was very accommodating and very safe. Staff was exceptional as usual. This is my third time staying at HE and always pleasantly surprised at the constant superb service.
7 晚家庭旅遊, 2021年01月27日
The hotel and staff were amazing. DISCLAIMER...ensure all-inclusive is a part of your reservation, while the website has it all over, we were hit with a surprise fee at check-in. Marketing is misleading.
Vanessa, 2 晚浪漫之旅, 2021年01月15日
Food was okay. Servers at the bar and restaurants were great. Walls are very thin, you can hear everything. Beautiful view. BEWARE THE HOTEL WILL OVER CHARGE YOU AND NOT CALL YOU BACK. I was charged for the first night when booking, then paid the entire stay upon check in (including the first night). When I arrived home the next day and noticed on my credit card bill and receipts, I called 7 times and emailed the hotel with no luck. What happened to the hospitality? Oh they have my money so now they're ignoring me. The hotel is about minutes to downtown. They offer a $5 shuttle to the sister resort in town. Otherwise it's a $25 taxi fee. They do have Uber, but uber cannot pick up at the hotel, only drop off.
Nithphaphone, 3 晚旅遊, 2020年12月27日
This was an amazing place. Great food choices. Amazing sunsets. Not a lot of choice to swim in the beach. But some great pool options.
hussein, 2 晚家庭旅遊, 2020年12月19日
The hotel and facilities with the amazing view was incredible and relaxing
Gerhardt, 2 晚旅遊, 2020年11月20日
Unwilling to upgrade our package at rates advertised online. They tried to offer a rate higher then advertised as we were at property already. We were forced to change resorts. Went to pueblo bonito sunset which was amazing! Higly recommended for friendly staff and service and great views! Also the property did not upgrade even thought it was advertised as a gold member.
Fridrik, 4晚好友同遊, 2020年11月15日
The best part about this resort is the view! The food is not all that good. They really need to change that.
Elizabeth, 5 晚旅遊, 2020年10月18日
My room wasn't ready upon arrival had to wait while they scrambled to get one available for about an hour. This was at 8pm mind you. Then they told me they were getting me an upgrade because of the inconvenience and that was not the case. I got a two bed (instead of a king like I requested) with a garden view. They have some great staff members on the team in various departments but they should be better prepared for guests. The door stop was basically falling off the door I had to lift it or hold it in place every time I wanted to open the door. The toilet paper holder was also falling off the wall looked as is this had taken place several times prior but nothing had been done to secure it again.
Jose, 3 晚商務旅遊, 2020年10月16日
This property is amazing. Beautiful accommodations, and breathtaking views. They are going the extra mile to keep guests safe too. They wipe down luggage on arrival, have sanitizer everywhere. All utensils in restaurants are sanitized, then sealed in plastic. Pool towels are the same. It is an open air resort, lobby and all onsite restaurants offer outside seating along with the spectacular views. It is a sprawling resort, so no problem social distancing here. But what makes Hacienda Encantada special are the staff. Everyone is so accommodating and goes out of their way to make guests feel welcome. Shout out to Mauricio, Edgar, Giovanni for their help at check in. Special thanks to Josue, butler magnificent, and to Blanca Z our maid for all of their care during our stay.
CheryH., 1晚好友同遊, 2020年10月02日