The beds are rock hard. I did not sleep more than 2 hours each night. The walls are paper thin and we could hear people across from us all night long. The carpets were stained. This was in an upgraded lake view room. I shudder to think of what is in a standard room. The front desk is not manned 24 hours a day and if you need to check out before 10 make plans the night before. Most of the staff do not speak English so communicating will be a challenge if you don't know any Mandarin. They say there is a "spa" to get massages but it is really is just a hotel room with some massage tables crammed in where you can lay next to anyone who happens to come in for a massage.