Bad first impression on whole Lime Hote experience
Lime Hotel was so short staffed that our experience suffered. The room was not up to par (broken toilet seat, clogged sink and shower, irregular cleaning of rooms/changing bed sheets, dirty/in cleaned smelling towels, no hair dryer in room, cockroach in the elevator) and service was less ideal as we need to go to the front desk a few times from unanswered phone calls. The front desk, housekeeping, and maintenance staff tried their best to do service recovery and apologize, but the various issues that kept coming up can only go so far. Additionally, they all report back that all these problems can be traced back from not enough people to attend to customers' requests and complaints.