This is my celebration trip with my wife in Bali, we choose Bvlgari Resort Bali as its famous brand name. Unfortunately, there are 2 matters that deduct the hotel: 1. For at least a month pre-reservation, I had confirmed that there should be a celebration cake at my celebration dinner, the staff forgot and I asked after return to the villa, they need to check. As that night was too late (around 10:15 pm), we decided to have it at the dinner at next day.
2. During the dinner the next day, accidentally, the waitress drops the olive oil on my wife's head and dress carelessly.
After all, the assistance front desk manager and the restaurant arrange the free laundry services and some souvenirs to us. We are satisfactory their service.
In fact, the hotel staffs are very nice and the environment of the resort is really impressive.
It will be a perfect hotel if there was no such accidents happened.