The rooms do not correspond in the least to the photos published on the internet, they…
This resort has it down. From the 24 hour bar, to the shows, the staff, layout, to the…
此住宿聲明其有遵循重啟旅遊國家指引 (墨西哥)及Covid-19 Health Protocol (RIU)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
基於墨西哥政府的規定，Riu Hotels and Resorts 在墨西哥境內的酒店，不會再提供美金兌換墨西哥披索的服務。
此住宿確認已遵循重啟旅遊國家指引 (墨西哥)及Covid-19 Health Protocol (RIU)指引採取清潔及消毒措施。請注意，不同國家和住宿的文化和旅客政策或會有所不同，顯示的政策由住宿提供。
Overall, it was a positive experience. Staff was very helpful and kind. Only 2 items that I encountered that could use improvement: -- the cleaning staff doesn't replenish the minibar, and ordering bottled water (tap water not potable there) took at least a few hours, on at least 2 occasions. Quicker turnaround on water & other refrigerator drinks would be good. -- late checkout incurred an extra cost of approximately $9 per hour. I've never paid for a late checkout before, and it seems chintzy ask for 1-2 hours that's schedule-driven, given that we stayed 5 days and paid 4 figures for our stay. If the reception area had an air conditioned area, we would've been happy to wait 2 hours (11am checkout time until our airport shuttle at 1pm), post-checkout. However, the reception area is far enough from the breezy oceanside to be stuffy and consistently and sweat-generatingly warm. The desk attendant was firm about the surcharge, even though the resort was sparsely attended (due to covid, major storms in US during this week), so a bit of friendly persistence didn't do the trick. In addition, a phone call the night before only led to advice to pursue the matter in-person at the front desk the next morning; it seems odd to not empower front-desk staff to make decisions.
5 晚浪漫之旅, 2021年02月14日
Betty the bartender in the front lobby bar was so friendly and cheerful. Every member of housecleaning greeted me with hola, and buenos dias every morning. Waiters by the pool were timely and cheerful. We couldn’t have had a better experience!!
6 晚浪漫之旅, 2021年02月11日
Great resort. If I decide to come back to the area, I will definitely consider staying here again.
6 晚旅遊, 2021年02月03日
Great staff ... super clean ... super friendly
Mario, 5 晚家庭旅遊, 2021年01月15日
Landscaping was nice. The food at the restaurants was below average for the Rui
One of the best stays in Cancun, must go to for couples or families
Mays Ahmed, 4 晚浪漫之旅, 2021年01月06日
I have traveled a lot but never been to a place that I felt so comfortable. The staff was so polite. The food was really good and I’m happy that the chef was able to prepare my food separate due to my allergy. I recommend Riu Yucatán to everyone that has kids since my two nieces loved the place.
Catarina, 3 晚家庭旅遊, 2021年01月03日
Hotel is extremely outdated, rooms need a lot of work, food was terrible (stick to burgers and hot dogs), short staff, bad customer service, Wi-Fi was down for two days, drug dealers at the Beach entrance. Need more? This is just a summary of my overall experience.
Andres, 5 晚家庭旅遊, 2020年12月28日
bedrooms need updating dinner restaurants were really good
William, 4 晚家庭旅遊, 2020年12月27日
The staff was great. We needed a change in accommodations and they immediately handled it to our satisfaction. Everything you need in one place.
Beka, 9 晚家庭旅遊, 2020年12月25日