Hurrendous, extremely poor rude service ruins your stay in Monteverde. Doesn’t deserve more than 1 star, very overpriced & can’t care less about guest satisfaction. Booked 2 nights & let the hotel know we won’t make the first night a week ahead, they unapologetically refused to even give resort credit for the paid $ even though they rebooked the room for someone else. We let them know the day before that we will arrive at noon on the second (paid) day, yet the room wasn’t ready when we arrived. We ordered food which didn’t come after 45mins and had to cancel since waiting longer meant we would miss our booking at the cloud forest, they argued twice rudely refusing to credit that $ back. Rooms are very dated and not clean with spider webs in the bathroom, cockroaches, no tissue box, no water, empty fridge, very bad tiny pillows, bad wifi, no chairs, and noisy from other guests & trucks around. Book any hotel in the area.