The front desk staff was NOT friendly and helpful! No smile all the time especially the young girl! Overcharged my room at checkout though had reconfirmed price one night before! No one manned the Conceige desk at time of checkout and wanted to get a taxi to airport. We waited with 2 big baggages at entrance of hotel but taxis just passed by and did not stop for us. After about 15 minutes, I went back and queued up at front desk and asked for help. The young girl then called her colleague to come out to handle my request with quite rude attitude. Her colleague made a call and handed me a small note saying a taxi would come in 10 min. We then waited outside and a BLACK cab with a ruthless driver came by. We almost got into that cab but luckily a Concierge man came and told us that’s not our called taxi!
We’re foreigners and didn’t know the rules in Bucharest that taxi had to be called and matched with the number on the note! I think the front desk girl should not work in customer service profession especially in 5 star hotel like Sheraton.