We have been coming to this hotel for over 10 years and after this recent stay we will NEVER come back. We checked in, the dryer in our room was broken, coffee pot broken, lamp was broken (falling over) closet door was broken, called to have us changed, no apology at all, had to change our Disney plans cause we couldn’t wash clothes due to broken dryer. The newly changed room was FILTHY, floor was so dirty, the bottom of our feet were black. The bathroom has the previous persons pubic hairs in there!! Tried to do the jet tub, decided to clean it before hand and brown gunk came out of the jets, so I couldn’t let my kids even do that because it was so gross and filthy. We stayed there for 4 nights and wanted to clean, but the room had no vacuum or broom, I called the front desk and she said someone was going to bring us both…but no-one did. The next day we called again, and again no-one brought it again. Now more than 24 hours later we called a 3rd time, about an hour later someone brought us a broom, no vacuum. This hotel used to be nice, which is why we spent a little more to come here, but it is no longer worth it at all. I do not recommend this hotel at all. So many other great hotels in the same area, don’t waste your money here like we did.