歐文達拉斯-沃斯堡國際機場希爾頓惠庭套房酒店 - 厄文

Hotel was ok nothing spectacular, the gym area is small and most of the equipment is not working. I would not stay again in this hotel.

Poor shuttle from airport - 65 mins wait from first of several calls. No apology from driver. Otherwise good.

Nothing much to say everything was ok, just one minor miscommunication issue about park n fly and some noise in hallway area around 1 am

This was the NICEST hotel we’ve stayed at Son was flying out the next day and tho they told us shuttle service was available at 4am holiday shuttle was starting at 7 so we had to go on our own but it’s minutes from the hotel so no worries was a family treat everyone loved!! There’s a pool but no hot tub

Let me start out by saying that we've stayed at many Homewood Inn and Suites, and our prior experiences have been universally positive. This hotel, not so much. Our first issue began at check in. We chose this hotel for my family of five for its proximity to DFW and the fact that it listed our selected room as "Sleeps 5 people (including up to 4 children)". The attendant informed us that the room, in fact, sleeps 4, with a king and a double sofa bed. Additionally, this hotel doesn't provide roll aways. She protested my claim and said the manager was at a family event and didn't have time to deal with the issue. After showing her the web page, she called the manager again. After initially intending to charge me for a second room, the manager agreed to provide the room-no charge-after multiple protestations. No apologies. The rooms were clean and comfortable, as usual, and the breakfast was more than ample. Finally, following instructions, we informed the front office we would need an 8:30 shuttle to the airport. When we showed up with our luggage at 8:30 prompt, the van was clearly full and we were told we would need to wait for the 9 am shuttle. Again, after protesting that it can't be "first come first served" if you gave us a reservation, they called a sister hotel shuttle and we made it just in time to board for our international flight. Again, no apologies. Although the hotel met our standards, the service did not and we would not stay here in the future.