麗笙密蘇里州聖查爾斯鄉村套房酒店 - 聖查爾斯

We had previously stayed at other hotels in the area. And, we found that Country Inn & Suites was one of the best in the area.

We enjoyed our stay. Staff was very kind and accommodating, breakfast was good, facilities were well maintained and clean. Walking trail and quaint small downtown nearby.

Great location to historic area, shopping and restaurants. Loved having access to the free shuttle service. Excellent breakfast buffet. Bathroom needs updating. Several cracked floor files and never could figure out how to adjust hot and cold bath faucet. Got either very hot or very cold. A.C. was not very cold. Loved having an inside garage for parking. Great restaurant right next door. Would stay again.

When we arrived for check-in, I was told we had 1 room. I had reserved 2 rooms. I even showed the clerk my confirmation number. They thought the 2 rooms listed on my confirmation meant a 2 room suite. I pointed out that the confirmation showed 2 rooms paid for. The 2 clerks working the front desk were incredibly rude and made no effort to help resolve the situation. I finally had to call hotels.com directly to resolve the situation. When I expressed my frustration, one of the clerks told me that I should leave. It wouldn't have done any good to ask for a manager, because they said the manager would be back the next morning. When we finally got to our rooms, the air didn't work properly and the room phone didn't work. We contacted the front desk, but received no help. A traveler shouldn't have to stay in a hot room, after being on the road all day. The rooms looked very outdated. I've stayed at Country Inn and Suites several times and never had such an experience. Very disappointed.

Great hotel and location! Many restaurants within walking distance.