As a family of 7, standing outside in the cold and trying to get the entrance doors to open while the receptionist sat there looking at us but not attempting to help, we realized we made a mistake picking this hotel. Finally getting out of the cold the very young receptionist could literally no answer our questions about what breakfast consisted of; where to catch the bus, etc. Her answers were I don't know. She gave us two rooms on separate floors - we have young children. We asked if there weren't two rooms on same floor and she said yes. Went up to 4th floor and the key to one room didn't work. The elevator was very small and 7 people with luggage - ended up making couple trips. The breakfast was 8 Euros but she didn't know if it was just a croissant or more, so we decided to save our money. No kid channels on TV, not kid friendly at all. Would never stay there again - only singles or couples should stary there.