Staff excellent, always smiling. Enjoyable stay after initial disappointment with slightly tired room, no upgrade (our 30th wedding anniversary). All rooms have beautiful sea views. Premium rooms have jacuzzi on balcony, worth the extra cost.
Good breakfast (lovely staff & egg station chef). Spa closed during our stay, which was disappointing. Buffet dinners variable, some nights excellent choices, others not so good. We had the buffet for 4 nights for convenience, dined elsewhere other nights.
The hotel needs live entertainment each evening, which all other large hotels nearby seem to offer. The current, short (variable quality) session of live music in the main restaurant during the buffet dinner would be hugely improved by providing better entertainment, and increase revenues through added sales of drinks from a pretty captive audience. Even the sister Radisson Blu at Mogan has a daily entertainment schedule (that’s pretty popular). Other 5* hotels in Maspalomas / Meloneras offer nightly entertainment.
Very nice pool area, plenty of sun beds - albeit not cushioned, so pretty uncomfortable. Pools spotlessly clean.
A few restaurants within walking distance, although definitely worthwhile driving / taking a cab about 15 minutes to Meloneras, where there is much more choice (and some excellent places to eat and drink) with a great atmosphere on the seafront boardwalk.
Not a true 5* hotel compared to elsewhere - but still a very pleasant stay.