Changed our booking from an apartment in the suburbs to this hotel to be more central to the CBD. Bad decision from the start. Could not park the car in the street so I had to block the narrow driveway for 10 minutes while checking in as I needed the key card to raise the barrier into the carpark...stupid setup for a city hotel reception. We then found out that the hotel was hosting a secondary school trip and there were dozens of year 9 children running up and down corridors, lifts, slamming door and jumping on furniture. Got no sleep that night, but fortunately they left in the morning. The spa bath had hair stuck to the sides, there was no hot water for the entire two days, and there were lolly wrappers under the bed and chairs, so it obviously hadn't been cleaned before our stay. Hotel was very tired and looked like it needed a good dose of TLC and paint. Only positive was a lovely girl (Michelle) on the reception desk. Would rate this as a 2 star hotel based on our experience.