No smoking room not avail. All hotel is a smoking area. There was wifi in our room, and when it worked, it was fine. It took 5 minutes for the log-in screen to appear and the Internet connection faded in and out over an hour long session. I complained to the front desk about seeing a rat in the hallway at 0730 and even took a photo of the hole in the wall that it crawled through - and showed it to them. No response. The pillows were very hard, clean, but hard. Amenities in the room (coffee, water, towels) were scarce. At the time of booking, Expedia listed this hotel as a 4-star, although 3 weeks later it was shown as a 3.5 star. Although it has the building and the expansive lobby, and 3 reception halls (for very loud weddings), there is little else to justify a 4 star rating. We had to nag the front desk for several days to get room service. There is ongoing construction in many rooms throughout the hotel, and this leaves dust and debris in the hallways. Despite our best care, this dirt ended up tracking into our hotel room. We had to nag the front office just to have our carpet cleaned. Breakfast is provided, but it is a non-Western breakfast, offering salad, beans, a boiled egg and bread. No butter, yoghurt or fruit, once no coffee! The pickings were slim. Stairwells plugged with garbage. Mohamed Abdu (Reservations Manager) can get things done, including side trips (cash only) while the other staff don’t seem to care.
