Staff doing absolute best……. Hotel, especially health club is very dated….. website looks…
Remote and hard to get in and out. Old and spartan accommodations. Staff was cheerful…
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
Where does one start!! Upon booking, the lunch menu presented a reasonable selection. Upon arrival menu was severely reduced to burgers and chips or sandwiches. From the standered that was projected on the website, one would expect an extensive three course lunch with plenty choices. There was no advanced warning / communication of this change. Staff, appeared poorly trained with little or no knowledge of menu choices , products or services. Waiters had to continually refer to the kitchen with regard to simple questions about the menu ie what did loaded chips mean. Orders of food and drinks took a long time to arrive. We ordered baileys and got a baileys coffee. Coffees in general where barely warm and was told it was the machines fault. The property its self is very tired and worn out. My first encounter was a soft comfortable chair in the lounge area with a very wonky chair leg with two loose screws and one missing. This could have been very dangerous, particularly for the more elderly guests. The breakfast was barely warm and served on cold plates. The receptionist and catering manager where pleasent and helpful but the whole experiance was very poor and disappointing. Fawlty Towers comes to mind certainly not 4* as advertised and certainly not worth the money.
Gary, 1 晚浪漫之旅, 2021年09月11日
It was mixed. Pro’s: it has a pool which is warm (you have to book) Staff are very helpful - I had someone change my room, retrieve a pillow and they gave me some ear plugs. They were very sweet. Reception area is nice - beams/nice seats Nice hot shower Cons: On my booking I asked for a quiet room away from the road as im a light sleeper. On arrival I was given a noisy room with single glazing at the front near the main road. They did change it however when I asked to be loved. Reception area was chilly A snagging list needs to to happen right through the hotel - lots of peeling paint, stains, badly botched filler, tiling etc.. My room phone didnt work At the pool the sauna had a dont use sign on it and the jacuzzi had an out of order sign on it The pool area could be improved with little cost…lots of laminated paper signs in different fonts stuck all over walls, wonky plant, stuff that doesnt match other stuff eg doors into changing rooms, walls outside those doors different colours … its a bit of a mishmash. Staff may be too busy as on 3 occasions things asked for were forgotten and staff had to be reminded. They were lovely but just seemed busy. Lumpy mattress … I layed on my pillow to cover the lump sticking into my rib
1 晚商務旅遊, 2021年08月05日
Not the best. All a bit faded and shabby and far short of what was offered on the app. Good service on checkout and check in but pretty poor at dinner (a very chatty waiter who sort of flung food at me as he passed and failed to return to my table to ask if I wanted pudding or the bill!). Very expensive for what was offered, basically a £50 room at £100 prices. I’d avoid until they get the decorators in to the furthest rooms! I am, btw, an experienced traveller (I stay away about 2 nights a week on average), I rarely leave negative feedback and I’m not doing this to try and get compensation.
Jim, 1 晚商務旅遊, 2021年08月04日
Just came back from having an amazing stay. The bedroom was lovely, had the best night sleep in a long time. Extremelyquiet and the bed was to die for. Breakfast great and stronglyrecommendthe eggs benedict. The staff was very polite and helpful. They couldn't do enough for us, particularly Kelly in front of house.
Gunilla, 1 晚旅遊, 2021年07月10日
Whether our stay was good or bad, we shall never know, because the hotel was closed, didn’t reopen after the November lockdown. Not only did the hotel not tell us (except a fairly obvious notice on their website), but neither did hotels.com, despite asking them for confirmation 5 days before our intended visit. We did not go.
Thomas, 2 晚旅遊, 2020年12月18日
Lovely location and the staff were very poilte.Pool and jacuzzi were nice.
Guy, 1 晚旅遊, 2020年03月15日
The whole place is in need of a good amount of TLC and upgrading. The decor is dated and tired. The staff were friendly but not very attentive or informative. The suite is overpriced for what it is. The food in the restaurant was nice but not enough of a choice. Overall we had a nice night but sadly wouldnt return.
1 晚旅遊, 2020年02月08日
Character -.beams - log fires would have been nice ALL the time. Helpful friendly staff.
7 晚浪漫之旅, 2020年01月13日
Cozy, clean rooms, swimming pool, jacuzzi and sauna
A very nice find. The staff are all very polite and I’d happily stay again.
James, 1 晚商務旅遊, 2019年11月25日