Before arriving, please reach out to ask for online check-in, otherwise you can't enter. The contact details (including messaging) on hotels.com are incorrect, the correct number can be found on Google maps.
The property visually looks as good as on the pictures. Furthermore the hotel is situated in a convenient and serene location. While a very kind hotel manager tries her best to make up for the flaws, there is a lot of room for improvement.
Smaller things, like the pool temperature, the lack of a coffee maker in the room, minimal amenities in the room, forgetting to change towels on the floor and the inconsistent warm water supply (solar heated). But also the main reason we won't come back: Ryanair-style customer service. All through WhatsApp, rude (sometimes borderline disrespectful) and not helpful.
You expect they would be alarmed when guests send a video pressing the correct access code on a faulty keypad lock on the only entrance door. In stead they messaged the same code, stating it must have been pressed wrong. This resulted in the guests giving their phone number to open the door from the inside, guests holding an emergency exit door open with a trash can and guests advising us to climb a wall on the back to enter when the front door code lock is faulty. That was a first for us. And a last.
However, one part truly deserved a 5-star rating, and cheered us up every morning. That was their absolutely world-class quality breakfast service by super friendly staff.
