洛斯特伊谷娜溫泉度假村 - 拉夫提那

All of the staff were absolutely wonderful. From the front desk staff that helped us book tours to the porters that carted us around to everyone in the restaurant, they were always smiling and helpful. The pools and pool bar were great as well. The included breakfast contained mad-to-order omelets and fresh juices, fruits, breads and cereal. Our only problem were the bugs in the room. They were everywhere and we woke up every day with terrible bites. I understand it's a rain forest and I applied insect repellent for outings during the day but showered before going to bed and do not know what bit me in the bed (we had 2 Queen beds and slept separately). 8 days later and I still have several bites on my legs that are healing; my husband had bites on his hands and arms. The front desk brushed it off to "being in a rain forest." We did not experience this in the other 3 hotels we stayed in. Also, ask for an upper room in the cottages because the maids' begin work at 6:30 am on the ground floor and their walkie talkies woke us up every day and by 9:00 am they bang on the door to clean the room. Otherwise everything was wonderful. The Mistico Hanging Bridges is a 2-minute ride away but everything else is 30 minutes away. The property has a nice hour-long somewhat strenuous hiking trail too.

Generally loved the resort, but they did not fulfill my Hotels.com membership perks. We were promised a bottle of wine and 25% off spa treatments and did not get these.

Fantastic experience with wonderful location and great facilities. Highly recommend!

We loved staying in Lost Iguana. The room had an espectacular view of the Volcano. We saw cool birds like Toucans, hummingbirds, motmots. We definitely stay in the same location again.

The facilities and view is amazing but the day after we left, we received an email from the hotel accusing us of stealing towels, a laundry bag, and a carpet. In fact, the cleaning service never replaced our dirty towels so we ended up using provided beach towels, rather than call the front desk. For our consideration, we are accused of taking towels. We never saw the carpet they accused us of stealing, so we assume this was another thing we never received in our room that we were accused of taking. The laundry bag was placed one shelf above the original location and very little searching would have addressed this. Very poorly managed, which is too bad because I wanted to return here next year with more family.