洛斯特伊谷娜溫泉度假村 - 拉夫提那

Beautiful location and impeccably maintained hotel. Staff were very friendly and extremely helpful. There is a quiet and peaceful atmosphere. The standard of food is not quite up to the standard implied by the restaurants' prices but overall our stay was very pleasant

Nice views of the volcano from the hotel room balcony. Breakfast was good but he one dinner I had (Red Snapper) was overcooked and too salty for my taste. The trail around the property needs some TLC.

Let’s start with the positives. The hotel and surrounding area is beautiful. Love the fact that they built the hotel into the mountains leaving the land as un disturbed as possible. The food was better than great and the pool by the bar was amazing. Now the not so great; I made reservations for three rooms through hotel.com all at the same time. My brother and I were traveling with our kids so I made all of the reservations so that we could get rooms next to each other. When we arrived the staff wanted to give us rooms in separate buildings and I explained to the staff that we were traveling with kids and needed adjacent rooms and they were unwilling to help. After speaking to a manager on the phone cause he didn’t have the decency to speak to me in person and complaining they finally gave us rooms in the same building but different floors so we accepted. Once we got to our rooms the two adjacent rooms were empty so there was no reason not to accommodate us. The staff was rude and unfriendly with the exception of Aliniuska and Estevan who were great. We booked three excursions through the hotel and every single one had an issue once we arrived at the destination were we had to waste precious time trying to fix. As a matter of fact they overcharged us for two kids who were supposed to pay $38 and they charged $85 in the Tabaco hot springs. Not writing this review for you to stay away from the hotel because it’s beautiful but to warn you to book your own excursions.

We had a fantastic stay. The staff were lovely and our 2 bedroom casita was amazing with incredible views. We saw a lot of amazing wildlife just walking from our room to the pool and restaurant each day. The breakfast was very good, although lunch and dinner options were only 6/10. However, there is really no fine dining in the area and the best food we had was at the hotel.