We stayed here last year but this time it was a very different experience. The biggest issue was that we left our room, fully locked at 10am the first morning and arrived back at 7pm to find our room door wide open. These are motel rooms, the doors are on the outside of the building and can be accessed by anyone passing by. We immediately panicked assuming our room had been broken into and started checking for passports, keys, money etc. Luckily nothing had been taken so we immediately went to report that we assumed the room attendant had left our door open after it had been made up that morning. No manager was available and we were asked to speak to a duty manager the following day. The staff were apologetic and agreed it was not acceptable but we were left feeling upset and shaken and requested not to have our room cleaned again.
Secondary to this, our vegan/dairy free requirements had been met last year at breakfast which was a reason we'd rebooked. They'd offered vegan cheese, plant based milk and even veggie sausages when we'd asked. This time, the chef suggested we try the eggs (not vegan), the normal cheese (also not vegan) or the cereal (dry i'm assuming as there was no milk alternatives when I asked) So having already prepaid almost 14 euros each, per day for breakfast when I booked the hotel, we were left with bread, cucumber, tomatoes and pineapple slices. I cant remember the last time i felt so ripped off.