Service and attentiveness was generally pretty good, considering the amount spent for a two night stay it should have been exceptional, communication with the hotel was poor and our request to check in earlier was ignored, requesting it at the hotel again on arrival was met with a negative reaction and we had made it clear we had another function to attend to hence the slightly earlier check in. Asking for a second time they graciously allowed 20 minutes early. We attended the nye celebrations and it left me wanting but we did enjoy ourselves, except for the unhelpful waiter who needed encouragement to charge my glass, and only the once. My gripe is the breakfast cost, it sums up to extortion! £ 60 for a family of four and all they had was a bowl of cereal. We thought it was included in our rate but sadly not. The second day breakfast was room service, unpleasant to eat bread without butter or jam and no effort left to ask again (they had forgotten about our room service request the night before) would have ignored but it appeared on my bill at £65 including service charge.
The bar staff were all very nice and welcoming.