4/10 一般
2025 年 12 月 5 日
My husband and I spent two nights in this hotel. We had a small dog with us
Whilst the hotel rooms were clean and tidy we did not experience any other part of hotel as we had a dog with us.
We also did not eat in the hotel as no area that allowed a dog.
Our main issue however was no hot water in bath / shower only hot in wash hand basin.
First complaint made at front desk on first morning. Advised to read instructions on how hot water works.
At 4pm after a long rainy walk with dog we were cold and wet and looked forward to hot bath so following instructions ie turn on whb and bath we tried again
No difference. All that happened was the wash hand basin overflowed ( obviously blocked) so now we had to dry the floor but still no hot water.
2nd complaint to front desk assured us someone would be there in ten minutes. No one arrived.
Cold showers all round.
Cold shower again on 2nd morning.
On checking out I again complained to the manager who sent a staff member to room to check.
I eventually left her after her running the water at least 20 minutes to no avail.
Not sure the outcome as have not heard anything from the hotel.
Disappointed to say the least. Our two night break in Harrogate was an unpleasant experience.
Janette
Janette (2 晚行程)
Hotels.com 真實旅客評價
