First, the good. Bed was very comfortable. Room was clean. Next, the not so good. Room…
Nice hotel and nice stay
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
此住宿歡迎各種性取向及性別認同的旅客 (LGBTQ 友善)。
Extremely disappointed in Hotels.com We arrived at the Steamboat Grand heck in desk and were told that we did not have a reservation. Attempted to contact Hotels.com by phone and was told it would be. 2 hour wait so opted for a call back. That came 5 hours later. Attempted virtual assistance and that was no response ever. Extremely disappointed in Hotels.com
M, 1 晚旅遊, 2021年07月18日
We’ve been staying at the Grand for a decade. Still a top class hotel and the condo units are very large and comfortable for our family of 4. Service is 5 Star. Pool is plenty big. Gym has plenty of equipment. One draw back we noticed this time, no black out curtains. You’ll be rising with the sun.
Robert, 3 晚家庭旅遊, 2021年07月15日
The good, check-in was fast and easy. The gentlemen taking luggage were very friendly. The not so good, some wallpaper in the bathroom was peeling. The coffee table had damaged and need to be repaired. No coin machine at the laundry. Ice machine broken on our floor. Just little things that didn't make the stay amazing just good.
Brent, 2 晚旅遊, 2021年07月09日
We arrived at the hotel, we were met by the nicest people that help us unload. We checked in and they informed us that they only clean are rooms upon request. The second day we asked them to clean our room and they informed us that they don't clean rooms but would give us clean towels. We requested clean towels and they arrived the following day. The towels were so rough they almost scratched your skin. We went to us the pool and they had no towels. The coffee shop opened at 8:00 and closed sometimes at noon. The steam room was open half the time. the dry spa was closed. The bathtub in the room was out of order the shower didn't have enough pressure to even remove the shampoo from your hair. I feel this is something that should be shared up front when you pay $300. per night. The rooms had no refrigerators, we went to the store and purchase ice chest and the ice machines on each floor were on of order. This is a shame, because Steamboat is a beautiful place to visit. We will return to steamboat , but the Steamboat Grand will not be considered!! On top of all the above, they charged you for parking which was a crossed the street from the hotel. During check out I asked for a receipt for the stay, they didn't have the ability to print one, they indicated they would e-mail it and to date I still haven received it. The room was very small and was maybe worth $100.00 per night. We have stayed at West Westerns that were better!!!!
Bart, 5 晚旅遊, 2021年07月01日
For the price very Dated
1 晚商務旅遊, 2021年06月24日
Great place to stay!!
Beautiful grounds and amenities
Very helpful front desk agent!
2 晚浪漫之旅, 2021年06月05日
Bathroom was not cleaned
1 晚家庭旅遊, 2021年05月30日
Clean rooms. Excellent staff. No parking options other than paid which was not disclosed. Bathroom shower extremely small and tight. Bed and bedding pretty uncomfortable.
3 晚浪漫之旅, 2021年05月27日