Building is not staffed. Door lock was broken to my room. Water was not running. Not even towels in my room. Hallways are dark and unsafe, motion sensors to activate lights did not properly work. There was no staff on site to help address the issue. This was an extremely uncomfortable experience and I made other arrangements with a new hotel as fast as I could. Shocked the hotel description was so misleading.
Michael
Michael (6 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2023年4月4日
Roberto
Roberto (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年3月21日
Louise
Louise (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2022年12月29日
Oscar Quintino
Oscar Quintino (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2022年12月10日
Donato
Donato (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2022年11月11日
HEESUNG
HEESUNG (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2022年10月23日
Zero staff, so many doors and gates and codes….
If you like to talk to a human and get a smile and ask a few questions, late night food. change money, maybe get a recommendation… go to a hotel… I will be next time.
Amazing property and it’s in the heart of Florence… which is an Unbelievable city
I walked over to the Fiorentina soccer game in 15 minutes
Almir
Almir (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2022年10月17日
¡Hotel con encanto!
Villa en patio interior de edificios. Muy centrica ( 15 minutos del centro) . Cogimos el autobus para llegar con las maletas (linea 6 y14 desde estación Santa Novella) Las aceras de Florencia son adoquinadas o de piedra, muy incomodas para ir arrastrando maletas.
Volvería sin pensarlo.¡Hotel con encanto!