everything was amazing except for the valet overnight parking. why the hell did i pay $38…
The valet parking situation was a complete joke. Customer service was awful, the room…
此住宿聲明其有遵循Commitment to Clean (萬豪)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
可安排提早入住，但需額外支付 USD40.00 (視乎供應情況而定)
可提供摺床，但需額外支付每次住宿 USD 30.0
早餐費用每位約為 USD 6.00 至 USD 15.00
此住宿確認已遵循Commitment to Clean (萬豪)指引採取清潔及消毒措施。
此住宿歡迎各種性取向及性別認同的旅客 (LGBTQ 友善)。
In reference to the valet parking, it took us about 45 minutes to have our truck delivered to us. The establishment was in a great location for what we were there for.
Richard, 2 晚旅遊, 2021年05月28日
The room was nicely decorated and the bed was very comfortable. Valet parking was too expensive. We found offsite a parking garage across the street for way less. We enjoyed our stay except for one thing. Our room was right by the elevators on the 9th floor and during the night people would come up and talk in loud voices and be laughing. This was very annoying at 2 a.m. and other times! Maybe they could post a sign "Quiet Zone...other guests may be asleep" to remind people. Some people don't think about anyone but themselves.
Nancy, 1 晚旅遊, 2021年05月15日
Nice hotel but it smelled so much of marijuana. Elevator, hallway, and unfortunately my child bombarded me with questions. Nice hotel, reception was really nice, valet parking was a mess, it took me 30 min to get my car but there was just so many people so I figured that was the reason. People at the valet were really nice as well. Recommend but not with kids
Elian, 1 晚家庭旅遊, 2021年04月24日
Wasn’t aware until close to check in that the hotel only allowed valet parking/ the wait in getting the car/ dropping off was soo long/ very inconvenient// cleaning services were not done daily/ towels were never replaced even though we stayed 3 nights/ would not stay again
Cynthia, 2 晚商務旅遊, 2021年04月10日
1st room they sunt me someone was either staying in there or the room was never clean it had dirty towels everywhere and a razor on the tub 2nd room they sunt me to had no sheets or towels
Joshua, 1 晚旅遊, 2021年03月27日
This location is in downtown Houston and you have one lobby for multiple properties belonging to the hotel chain. Lobby space is not adequate for all four hotels guests checking in all during the same time rush. Two people woking the front desk is not enough to run the show. Requested an early check in and was told 10:30am and room became available until past 2:00pm. This hotel did not meet my expectations at all especially not for paying over 200 dollars a night.
Elizabeth, 1 晚家庭旅遊, 2021年03月27日
Honestly the hotel itself was decent. My room was clean ENOUGH but there were spots of gunk on both lamp shades on either side of the bed. There was hair in the shower on the built in shelves, my room looked out to the empty pool/dirty pool area which I understand isn’t in use do to the pandemic but jeez at least make it look better. Also A LOT of homeless people wandering the streets around the hotel which is somewhat expected due to the hotel being downtown but I wouldn’t travel there alone again. Ultimately the room cost more than it was worth. I stayed at a different chain closer to the airport & was beyond impressed & spent 1/2 the cost.
Danyel, 2 晚旅遊, 2021年03月25日
I paid valet parking and still had to wait almost an hour along with a lot of people that were upset . It was ridiculous never again will we stay here . Hire more staff for valet
Sergio, 1 晚家庭旅遊, 2021年03月19日
I booked the Courtyard Marriot with a king bed room but when I checked in I was moved to the Radiance with a Queen room. Which was the hotel I didn’t want. I complained but they were not helpful. Also no parking near the facility you had to use valet parking which meant we had to sit in line for 45 minutes to drop off our vehicle and check in. The facility isn’t run well and the staff are not helpful at all. I heard several other people complaining but the staff didn’t care.
1 晚浪漫之旅, 2021年03月13日
First time visiting Houston and this hotel was located in Central business district. Thought it would be decent but was not a fan of this location. I came with my family and there was a young couple next door having a full blown argument. The staff were accommodating and tended to the situation. You Def pay for what you get here. I would recommend going towards discovery green if you want something more pleasant. This place was also PACKED during the weekend. I paid for valet parking and couldn't get a spot because it was full. Luckily it was Saturday night and was able to get free parking on the streets.
1 晚家庭旅遊, 2021年03月13日