雷弗爾瑪艾瑟套房酒店 - 墨西哥城

The location establishment, and service were good. I did expect a higher caliber service given the location/area, but it was blah. We've received better service at more humble establishments. The hair and stains on the bedding were what soured our stay from the very beginning - Made us wonder what other shortcuts this hotel is taking. When we called the front desk to request new sheets or a change of room, they simply sent someone over with new linens, which we had change ourselves. Most likely will not stay here again.

Except the hospitality of the staff who were nice , everything else can be improved. AC makes lots of noise , bed are not comfortable enough, bathrooms were old , the bed sheets looked like used ones may be to conserve water they wash it once a month or something, who knows only the hotel is now concerned about environment and is avoiding using natural resources . Breakfast 2.5 out of 5 . Rest the location is amazing

Had a great experience! Customer service was great as well

Very good service from the staff. It was a lovely place to stay. Lots of good restaurants around the area as well.

Rooms are well decorated, and the hotel is well located in reforma. It is just across the road from a mall and hop on hop off bus service. Front desk were also relativly helpful and called a taxi for us when needed. However, the pillows are probably the worst of any hotel i have ever stayed at and left me unable to sleep well. The wifi also does not work properly in the rooms (unable to load websites). Breakfast is a mix of both warm and cold foods, and has enough selection to just about satisfy most people. Ultimatly i would stay somewhere else next time as this hotel was below standard on the comfort department.