阿姆斯特丹貝斯特韋斯特機場酒店

有一位櫃檯男接待人員，歧視亞洲人，令人非常不舒服，講話速度特別加快，且拿完護照當著客人的面前消毒，完全不尊重人。且房間空調固定27度，無法調整，也無法開窗，導致整個房間非常悶不舒服。 早餐的女接待人員態度非常友善，早餐有現煎的蛋，感覺不錯。 接駁車班次半小時一班，到機場很方便，是九人巴的車子，不是大巴士。

friendly service

飯店有機場接駁很方便，適合轉機過夜一晚。但是床太軟，盥洗用具不足（只有2小瓶洗髮），房內有即溶咖啡，但沒有咖啡機（與訂房網資訊不符）

床太軟不好睡

不错，公司员工都去住

Very wonderful very convenient

Location good. Service could be better. We spent plenty of time to ask for a reasonable refund. At last, we had to put our foot down in order to get some respect.....

Perfect. They provided us early check-in that is more convenient to us to put our laggages and take a wonderful Amsterdam's trip.

I know I booked a non-refundable room rate, but the hotel would not budge and did allow me top reschedule my room to next year. I called Expedia and the hotel directly a month and then later one week before the checking date, They only offered to reschedule for later this year. Due to COVID-19 restrictions I had to cancel my Europe trip for this summer and all other hotels were extremely helpful in rescheduling under these extraordinary conditions. A simple offer to reschedule the room to 2021 would have turned this a pleasant experience. Expedia recommended to ask for a refund, which I was denied and I understand that decision. Initially asked to reschedule the hotel and that would have been perfectly fine. I am leaving this comment to let other travelers know that they may have a difficult time negotiating with the hotel before booking a room with this hotel.