There was a lot of things to do even during the pandemic and the only thing that took…
The ocean Maya royale was a really nice place to have a relaxing vacation, and to also…
此住宿聲明其有遵循歐洲度假屋協會 (EHHA - 歐洲)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
可安排延遲退房，但需額外支付 MXN650 (視乎供應情況而定)
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
此住宿確認有遵循歐洲度假屋協會 (EHHA - 歐洲)清潔及消毒指引。
入住時使用的信用卡 (以備雜費之用) 之持卡人姓名，必須是主要訂房人。
We have just returned home from a vacation stay at Ocean Maya Royale in Playa Del Carmen, Mexico. This was the first time we have stayed at an H10 Resort. The experience we had was not the greatest. Upon arriving, the staff was very nice and welcoming, but we did not pay for just the staff service. We also paid to have exceptional meals and food throughout our week stay. The food that was provided was honestly not good. Half the meals we had were unedible. We dined at The Dolce Vita one night and were served raw chicken, Lobster juice in place of a Lobster bisque, and a “steak” that was almost like a meatloaf. The food was absolutely disgusting. We ended up not eating that night. During the day, between 3PM and 6PM the restaurants were not open. We were hungry and decided to go to the snack bar. So, we went to the snack bar at 3PM, and we were served an old Burger that was MICROWAVED. The worker, literally, microwaved the burger right in front of us. The only other option we had at this point in time was to go back to our room for about one hour and order room service. I did not want to go back to our room in the middle of our day and enjoying the sun, to order room service and wait an hour to get it. Regarding breakfast, it was the same food everyday. The same toppings for omlettes everyday. That got old really fast. There was no change in menu at all. The pre-made smoothies were sitting out for hours it looked like. The ingredients in the smoothies were sep
Ashley, 7 晚旅遊, 2021年01月21日
Best place to have a relaxing time. The staff was amazing and friendly. Had a magnificent time with wonderful people and staff
Gabby, 4晚好友同遊, 2021年01月21日
George, 1 晚家庭旅遊, 2021年01月17日
The staff were amazing. Felt very welcomed since our arrival. Thanks to Jose for helping us book our activities. Buffet is open and had a great variety of foods including dessert. The restaurant were not open all at once but at least two were open besides the buffet. Food was good. Drinks were good as well. Overall great choice.
3 晚浪漫之旅, 2021年01月15日
The establishment was something to marvel. It was spacious, updated and clean! The only area of improvement I would advise is the staff in the buffet restaurant (the one right outside the lobby). The staff weren't as attentive. They were there to bring your drinks and condiments, however, there were times I had already gone through my second plate before someone came to ask what I'd like to drink. Other than that, I enjoyed my stay.
Amazing they don’t charge you anything else expect like $9 for tax but that’s it all meals included!!!!!
Brenda, 6 晚浪漫之旅, 2021年01月08日
Worst place ever, the staff treat you like garbage, the cleaning is awful!!! Is just horrible.
2 晚家庭旅遊, 2021年01月07日
There was nothing really outstanding about the resort. Everything was standard. For a 5 star i guess i was expecting more. Food was blah... environment and entertainment was dull. The rooms really have no privacy. You can hear everything going on in your next door neighbor and out in the hallway. Drinks were also blah...would not try them again. I think i had a better experience at sandos caracol.
Caroliscious, 4晚好友同遊, 2021年01月07日
Very clean nice overall good food friendly staff beautiful place definitely will go back
6 晚家庭旅遊, 2021年01月06日
Nothing unique about this crappy resort. Very nice massage at the spa and that's it. Awful food and the worst selection of wines (basically, one white, one red and one rose and they were all bad)! This resort really needs a renovation and I would never recommend it to anyone!