This hotel was closed for renovations when we arrived, they moved us to a sister hotel…
Very very friendly staff. Always happy to serve you.
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
Unfortunately we didn't even get to stay at this resort because it was closed. When we pulled up we were told by a security guard that they were closed. We weren't told by the resort or Travelocity, but by the security guard as we pulled in to start our vacation. I was annoyed, but tried to stay positive since I was in vacation mode. They honored our reservation at their "sister" resort Buenaventura Grand Hotel & Great Moments. The staff at Buenaventura Grand were amazing! So great and helpful with any want or need or requests. The pools were amazing, the room was small, but nice, and again the staff was amazing! We had a wonderful time.
7 晚浪漫之旅, 2021年02月24日
My 7th time here. Normally amazing food, service and cleanliness. This time. Hot food was cold and flavorless ( went to bed hungry 5 out of 8 nights!) and Christmas Eve dinner was probably the most u safe thing I have seen since this pandemic started. The people were still amazing and if I ever come back will only be because of them. My moms room (2nd) has mold going up the walls(I’ll try to upload pics if it will let me. But I’ll definitely not recommend or be back until there is a new chef!!! No way. No how. No thanks
8 晚家庭旅遊, 2020年12月20日
All exclusive included in reservation charge. No extra charges were applied.
Ruth, 1 晚家庭旅遊, 2020年12月07日
This way beyond an amazing stay experience. Everyone at the hotel, staff members, from the waiters, housekeeping to the receptionist made our entire trip be a truly beautiful experience to never forget. We intend to go back and stay there. We highly recommend this hotel!!!
Horacio, 9 晚旅遊, 2020年11月17日
People very kind the staff super nice I recommended
Ferminvasquez, 4 晚家庭旅遊, 2020年10月07日
The employees are just phenomenal. They go beyond to serve you and spent good time talking to us. The last time I was there I made a friend that we communicate quite often. They make you feel better than family.
YOLIE, 6 晚浪漫之旅, 2020年09月12日
Everyone was so friendly an helpful. I had a great experience, and will definitely come back.
Hannah, 7 晚旅遊, 2020年07月31日
Friendly Staff, the different dinner themes, the music. I loved everything
Norma, 6 晚家庭旅遊, 2020年03月16日
There is no elevator which made it a little difficult for my infant and kids. But my room was infest with bugs. Bugs on the bed and bugs in the bathroom. When I brought it to the front desk attention they laughed. The man walked to my room to show me it wasn’t a big deal because they were termites. They ended up moving me to the first floor which was more convenient since there is no elevator. But no apology or partial refund was given for the bugs. The rooms were dirty and I will never stay there again.
Destiny, 5 晚家庭旅遊, 2020年03月12日
Smokers should be banned ~ This should function as a smoke free facility. Canadian smokers are attracted to this property because of the liberal smoking policy and lax enforcement. Flags and banners should not be permitted to hang from patios and or balconies. Glass should not be permitted in or around pool area.
14 晚家庭旅遊, 2020年03月04日