We drove in, so we got there a bit early, but they would not let us check-in until 3pm. So we left and came back. The Front Desk staff are not very well trained. Customer Service means nothing. I tried getting change for tipping 3 times, they kept saying they didn't have any. Our room was on the Gound Floor, the staff kept whizzing by on gas-powered Golf Carts & small vans to drop off & pick people up. The food in the Buffet was pretty decent and the servers offered great service. They had only 1 rack to hang any towels, swimwear etc. The safe was an rusted & old. Not a digital safe. Needed a key which they didn't have. This complex is huge, with the Time Share on one side, and the hotel on the other.
Pranav (2 晚家庭旅程)
Carlos (7 晚行程)
Juan (2 晚行程)
Very bad service very bad food dirty rooms very experience with this hotel balcony doors did not lock spoke to the staff and they were never fix it never recommend this hotel to a family or friends I left the hotel the same night because the bus service and the terrible food
Delvin (2 晚家庭旅程)
What we thought was going to be a relaxing family vacation was a total disaster no elevator we checked in at 3pm we didnt get a room set till 7pm when i asked why no water or ac or light the staff laughed as if i was amusing them
Nairovi (2 晚家庭旅程)
YADELKIS (1 晚行程)
Habitacion excelente, limpieza excelente, organizacion ninguna, alimentacion y bebida no variada. Si quieren venderle un plan vacacional no tengan sus choferes engañando a los huespedes para que tomen el tour que dura tres horas.