Michael at the front desk was amazing. His customer service was above bar and I will come…
此住宿聲明其有遵循Commitment to Clean (萬豪)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
SPA 天天開放。18 歲以下住客禁止進入 SPA。
可提供摺床，但需額外支付每晚 USD 30.0
成人早餐費用約為 USD 10.00 至 USD 25.50，小童則約為 USD 10.00 至 25.50
客房內提供 Wi-Fi，收費為每日 USD14.99 (價格可能會變動)
客房提供有線上網，收費為每日 USD14.99 (價格可能有所不同)
18 歲以下住客禁止進入 SPA。
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
此住宿確認已遵循Commitment to Clean (萬豪)指引採取清潔及消毒措施。
此住宿歡迎各種性取向及性別認同的旅客 (LGBTQ 友善)。請注意，不同國家和住宿的文化和旅客政策或會有所不同，顯示的政策由住宿提供。
from the check-in to the check-out process, everything was phenomenal. friendly, knowledgeable staff. Room was amazing with an amazing view of the main atrium. so relaxing and peaceful listening to the waterfalls. slept with my door to the balcony open just to be lulled to sleep by the falls. thank you for an amazing weekend!
Mark, 2 晚旅遊, 2021年05月21日
Great experience, can't wait to bring others in my family here. Wonderful experience - no complaints.
Tara, 2 晚旅遊, 2021年05月21日
We have stayed at the Gaylord in the past and we have always had a wonderful experience. Unfortunately, this time, the room cleanliness was not up to par. When we got to our room, there were chip crumbs, torn plastic wrappers and small clothing tags scattered all over the carpet. This was not acceptable for a resort like Gaylord. Who knows what else they have failed to clean. Good thing the front desk transferred us to another room right away.
Aquiles, 1晚好友同遊, 2021年05月08日
Bed was super uncomfortable
Debbi, 1 晚旅遊, 2021年05月08日
eileen, 1 晚家庭旅遊, 2021年05月02日
This place was amazing. Me and my husband took our honeymoon there. Staff was so friendly and helpful. They went above and beyond. We will definitely go back there. Pools were great and the river rapid was so much fun.
Theresa, 2 晚旅遊, 2021年04月11日
The hotel is amazing, is a very large hotel. I like the Indorr gardens and all the indoor places. However, this hotel is specially oriented for Families with children, not so much for couples or individuals.
Juan, 1 晚旅遊, 2021年04月10日
We were greeted by unfriendly front desk staff, not attentive to luggage delivery request even after ticket was shown as instructed by bellhops. We still had to call service line to give them ticket number and get luggage brought up to room, even though this was the job of front desk staff. Front desk service line never picked up when several calls were put through using the room phone. After being on hold for over 15-20 min per call, we finally got through when calling via an outside line and was finally able to request more towels. Staff at pool bar was rude and inattentive, making guests wait in line before letting one know that the line was not in service and only one cash register was available therefore guests needed to make one line. No apologies for making guests wait. Water Slides and water park were great. The atrium is beautiful and the flowers are maintained beautifully. Fun to see the alligators kept inside the hotel. Tables located outside Socio’s bar remained dirty and not cleaned after each use. We had to wipe up our own table. Parking and resort fees add an extra $60 per day. These fees, plus drink and food prices made us think service should have been better. Condition of resort has gone down since last visit 10 years ago.
Greg, 3 晚家庭旅遊, 2021年04月05日
We had a wonderful time at the Gaylord Palms hotel. The pools, splash pads, water slides and lazy river were nice and clean, and the service was great!
Mirna, 2 晚家庭旅遊, 2021年04月03日
Wonderful everyone was sooo sweet and very professional
Brandi, 2晚好友同遊, 2021年03月26日