The resort was nice, room and main building were clean and well-decorated. The pool and hot tub were very nice as well. Front desk staff was friendly, but I am rather disappointed that we weren't told beforehand that there was a security gate to pass through, or what the code for that gate was, prior to our arriving. Once we got there and got stopped by the security gate we had to call and ask about how to get through, and THEN they told us the code for the security gate. Also, the front desk staff didn't seem to understand the address was on Sugarpine Dr, which comes off of Northbay. They seemed to think we were in the wrong place when I told them our GPS was directing us to Sugarpine Dr.