4 星級酒店，設有 2 間餐廳，鄰近圖倫國家公園
The Room is great, the shower and water pressure! The light above the washbasin is super,…
It was lovely and i would come back and stay again. Breakfast was very tasty. Loved the…
此住宿聲明其有遵循重啟旅遊國家指引 (墨西哥)、Commitment to Clean (萬豪)及Ecolab (環球第三方專家)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗；住宿採用靜電噴霧清潔消毒。
每間客房在各次預訂之間會留空至少 48 小時。
住宿要求所有旅客於入住期間接受店內新型冠狀病毒肺炎 (COVID-19) 核酸檢測 (每次住宿每人 USD120)。
店內新型冠狀病毒肺炎 (COVID-19) 核酸及快速抗原檢測費用另計。
此住宿確認已遵循重啟旅遊國家指引 (墨西哥)及Commitment to Clean (萬豪)指引採取清潔及消毒措施。
此住宿歡迎各種性取向及性別認同的旅客 (LGBTQ 友善)。
I loved the place! The hotel is new and in excellent condition. The staff is very welcoming I would definitely recommend this place. The only thing I didn’t like is that the shower have clear glass so there’s not much privacy. Other than that it’s great.
Cindy, 4 晚家庭旅遊, 2022年02月09日
Leonardo, 1晚好友同遊, 2022年02月07日
Very clean, wonderful staff and excellent location!
Joshua, 7 晚浪漫之旅, 2022年02月05日
Service was just ok. Not the cleanest room; floor dirty and the pillow was a little dusty. No soap in the shower. I’d say it’s over priced but the location is great.
Sergio, 2 晚浪漫之旅, 2022年01月30日
Marlon, 4 晚浪漫之旅, 2022年01月28日
This hotel is a newer property, very modern and sleek. It is aesthetically pleasing and very well kept. Great amenities including rooftop adults only pool and bar also serving food. I don't have anything bad to say about staying here. The staff was extremely friendly and helpful. I would definitely stay here again.
Marla, 2 晚浪漫之旅, 2022年01月27日
The area was great! Right downtown and walkable to everything. The rooftop pool & bar were amazing. The view of the jungle was breathtaking. The staff were all so helpful. Free yoga classes on Thursday and Saturday mornings. I would highly recommend a stay here!
Rachel, 5晚好友同遊, 2022年01月11日
Nice decoration details. My only suggestion is that they should ask guests the time to fix the room, because when we got back in the evening the room was not ready.
carlos rodriguez, 2 晚家庭旅遊, 2022年01月08日
This is a new hotel, so it’s either surprising or indicative of all buildings in the area that, the rooms are badly sound proofed (we could clearly hear conversations in the corridor, the next room, and music from the pool bar TWO FLOORS above our room). Most of the rooms offer little to no privacy with no curtains and direct sight lines into them from other rooms or public areas. The cleaning is frequent but lacks attention to detail (I found an ear plug IN my bed, and some corners haven’t been cleaned in weeks). The hotel has COVID safe policies in place, but seems unwilling or incapable of enforcing them, with many guests not wearing face masks going unchallenged by staff. The staff we dealt with were all pleasant and helpful, but it feels like they lack the necessary authorities to make this a better place to stay. For those going for the parties or festivals in Tulum, no doubt this is a great place. For families and cultural tourists, this is a challenging hotel. For all, the location itself is great - barely a 20min walk from the city centre with the beach just a short 10min car ride away. Some new policies (including volume of music in the bar and installing curtains) and enforcing existing ones (cleaning routines and COVID regulations) could make this a MUCH better destination.
Oscar, 6 晚旅遊, 2022年01月04日
Very disappointed with Aloft Tulum. It's a very new property so the styling of the rooms and the lobby area is nice but that's probably about as good as it gets. The service and welcome from the staff was lacklustre and to be honest pretty much non-existant. Amenities in the room are basic and single use shampoo/conditioner which isn't eco friendly. Also very poor soundproofing between rooms - woke up to hear my neighbours vomiting in the early hours and another night, a couple shouting at each other. And I get it, Tulum is very much a party place but for a brand new hotel, a bit of sound cushioning between rooms wouldn't have hurt. The rooftop is pleasant but the pool was freezing with hardly anybody making use of it. Gym was also basic and lacked enough space for a proper workout when more than 2 people are using the weights/machines. While Tulum isn't cheap, I would say it is worth paying more and staying somewhere with a lot more personality and friendly, welcoming service.
Jordan, 4 晚旅遊, 2022年01月01日