錢伯斯酒店 - 紐約

Excellent hotel and great location

I had a reservation for Saturday night. My first impression thus far was horrific. I do understand that I’m entering into New York where the culture is indeed different. This is my first time to New York and traveled five hours from VA to get here. When arriving to check in, I think the front desk manager’s name was Brandon or so he said he was the manager (later I found out he wasn’t) I stood there and just if anyone is going to assist me and check me in. Brandon then abruptly said, “Ma’am you’re being rude and do you not see me talking to my colleague?” I was literally stunned by what he said especially in a customer service hospitality industry. Brandon also gave my friend Ben (whose listed on this reservation as well) a hard time too. I do not understand why Brandon gave both of us a hard time. In my head I was thinking, is it my skin color, is because I may appear younger looking, is it because he is having a bad day, or 10 million other reasons why I didn’t receive the customer service I deserve to have like any other guest. Anyway we checked in and decided to go out when we came back the real manager apologized to us and tried everything she could to make it right, she offered us wine, etc but the damage was done. It’s so sad that when I do go back to NY i wont be going back here.

Great atmosphere.

Very nice hotel in a fantastic location (56th and 5th), but there are many other more modern hotels. Pleasant stay for the price.

Second time staying at The Chambers Hotel and once again, the stay was perfect. Front desk is very kind/friendly and never gave me trouble. Answered any question I had and made sure I was comfortable with my room.