There was no hot water for the bathtub. Was told they would tell the manager. Then a hour…
The hotel was supposed to have a breakfast buffet.. It did not ... The hot tub was broke…
此住宿聲明其有遵循Commitment to Clean (精選國際)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
泳池開放時間為 09:00 至 22:00。
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
此住宿確認已遵循Commitment to Clean (精選國際)指引採取清潔及消毒措施。請注意，不同國家和住宿的文化和旅客政策或會有所不同，顯示的政策由住宿提供。
Not sure why the front desk clerk wasn’t wearing a mask, but he definitely wasn’t! nor were most of the guests I saw while I was there.
1 晚商務旅遊, 2021年04月03日
This hotel called us to inform us at 4:30 in the afternoon on the day of check-in that they had to cancel our reservation, tried to reconcile and figure out something and after calling and recalling several times they never called us back forcing us to find other accommodations during spring break. The next morning we discovered that they charged the room that THEY cancelled. After a whole day of waiting and calling they finally told us we would receive a refund. We will see in a few days.
Cody, 1 晚家庭旅遊, 2021年04月02日
Amy, 1 晚家庭旅遊, 2021年04月01日
There are so many negatives about this hotel! First they told us they were cleaning our 2 rooms. Then 1 became available but they were still cleaning the other. Then we got a call to stop playing with the connecting door in the middle of the room because we were disturbing the other guests! I asked when they were checking out and was told 5 minutes. An hour later (5:30 pm) they finally kicked that person out and “cleaned” the room. We had to call them back 3 damn times to clean as there were stains on bed, pee on bathroom floor among other things. My husband ended up cleaning the rest after that. They did give us a different room down the hallway but that too was NOT very clean. Went to take kids swimming and they were just filling it and hot tub didn’t even have water in it. Took kids back next night to swim and there was stuff floating in the pool and bloody towels laying on the floor! This hotel is very unsanitary and the staff definitely need some training on cleaning. To add also, they were supposed to have free continental breakfast available and did not have anything but black coffee and hot water available!
Sue, 2 晚家庭旅遊, 2021年03月26日
This hotel struggled with clean linens. Maybe they were “clean”— but very stained- towels as well as bed sheets and blankets. Hotel is functional, but a bit run down. No pool or breakfast due to Covid.
2 晚家庭旅遊, 2021年02月12日
Staff was horrible, very rude and don't provide any information to clients about anything. Called to confirm our reservation and was ill inform that our suite had no jetted tub like advertise and the pool was not open due remodeling they say after we check in but didnt bo5her to say anything when we called. The room was dirty and thing was broken in the room drains was clogged. The worse part was the whole floor smelt like weed. Parking lot was not cleared of snow. The sidewalks to the stairs well are iced up so bad it was waiting for a lawsuit. Our room had to be rekeyed multiple times. Th staff was trying to get us to check out at 9am when check was 11am. The staff seem like it was inconvenient on taking care of any matters that had to be addressed if it got addressed.
Jason, 2 晚旅遊, 2021年02月12日
Probably one of the dirtiest rooms I’ve ever stayed in. During a time when cleaning should be enhanced it clearly is not. The curtains were almost falling off the wall. There was hair everywhere and opened coffee and tea packets. There was no toilet paper roll on the wall. None of the cabinets or drawers worked properly. Overall disappointed in this property.
1 晚家庭旅遊, 2021年02月11日
They did not accept our reservation, and turned us away - I need my money refunded.
1 晚家庭旅遊, 2021年02月02日
The room was dirty (lines etc.) we moved twice. Heat was poor, front desk was unfriendly. There was a fist fight in the hotel. Another incident required police intervention.
Jerome, 2 晚商務旅遊, 2021年01月29日
The front desk worker was a young woman who seemed very annoyed by the fact that she had to have a job; she just seemed pissed off at the world. My room smelled very musty and ths room pillows were very uncomfortable.
1 晚浪漫之旅, 2020年12月31日