北京新僑諾富特飯店 - 北京

According to the description, the hotel room we booked had a bathtub and a shower separately. It was the reason why we booked this hotel. However, we found out it was an incorrect description. We contacted the hotel staff and two of them replied there was no room in the hotel like described without any apology or feeling sorry until I pointed out it was a misleading statement and I might take further action. The staff finally apologised and offered compensation. It is obvious that the staff didn't want to admit the mistake they made and avoid responsibility. Regardless the aforementioned, the hardware of the hotel was nice, e.g. the room and the bathroom. There were not many lights and not bright enough in the hotel room though. There are many shopping malls nearby within 5-min walk. You will be easy to access to coffee shops, convenient stores and restaurants.

沙發有很大的煙洞，浴室很整潔，很近地鐵，但距離王府井及其他景點也很近

從2號線崇文門A2出口出來就是飯店，員工服務挺好的，清潔是不過不失，也算整潔，隔音一般，有時候可以聽到隔壁的聲音，附近好幾個大商場，有超市，吃的也多，推薦！

Location is wonderful, hotel facilities are very good.

酒店大堂有一股腥臭味，十分難聞。房間是不分整潔衛生、床夠大及夠舒適、浴缸有點塞。Check in 服務員很有禮貌，很熱情。但電話總機男服務員很沒耐性，態度不佳。