The Hotel was Beautiful. Everything was clean and up to standard. The staff were…
I booked through hotels.com and requested a refund after the first night, after speaking…
此住宿聲明其有遵循重啟旅遊國家指引 (墨西哥)及Covid-19 Health Protocol (RIU)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
基於墨西哥政府的規定，Riu Hotels and Resorts 在墨西哥境內的酒店，不會再提供美金兌換墨西哥披索的服務。
此住宿確認已遵循重啟旅遊國家指引 (墨西哥)及Covid-19 Health Protocol (RIU)指引採取清潔及消毒措施。請注意，不同國家和住宿的文化和旅客政策或會有所不同，顯示的政策由住宿提供。
Beautiful property with excellent staff! The location is perfect!
3 晚旅遊, 2021年02月26日
Staff was super helpful and friendly. Everything was clean and beautiful. The food was delicious!
4 晚浪漫之旅, 2021年02月25日
This place is all about the wonderful staff! I've never stayed somewhere where the staff was more attentive or friendly as they were at Riu Palace Mexico! They were constantly working, cleaning, and interacting with the guests. The staff is so welcoming, it's almost as if we were staying with family. They were so grateful that we were there because the shutdowns have caused so many in the hospitality industry to lose their jobs. These people are fully aware that the guests being there is helping them earn an income to support their families and it shows. All the staff wore masks the entire time. I feel bad for them since it was so hot but they are putting the guests safety as a top priority. We stayed there for two weeks from Feb 16 - Mar 2. Parts of the property are a tad dated but ridiculously clean everywhere and modern with a traditional Mexican hacienda feel. The buffets are self-service but they sanitize everyone's hands prior to entering and do temp checks for both breakfast and dinner. They also constantly swap out the tongs and utensils with clean ones, even the ones that it was obvious weren't even used. Food at the buffets was outstanding! There is something for everyone. The only gripe with food that I have is for the specialty restaurants. If you don't eat pork or shellfish there really isn't a whole lot to eat. We ended up eating almost exclusively at the buffets as a result. Overall, this place is highly recommended. I can't wait to be back! Thank you Riu!
13 晚家庭旅遊, 2021年02月17日
There wasn’t much for children to do. I liked the place a lot, but I wouldn’t bring my grandchildren.
7 晚旅遊, 2021年02月17日
Service was amazing! I could tell cleanliness was a top priority! The staff did a great job with scheduling our Covid test...timely results! Food was good, not great. Great all-inclusive for couples, friends, and families! Will return again😊
jennifer, 4晚好友同遊, 2021年02月12日
Do not like the open layout of the rooms. Rooms offer no privacy between bathroom and sleeping area.
This was my first all inclusive. The hotel is very clean, every one was following covid precautions. The staff is super friendly.. several even got to know me by name after the first day. The food was good (not amazing). I felt very safe, welcomed and pampered.
Adam, 5晚好友同遊, 2021年01月16日
Safety measures were in place all the time. Staff members were too friendly, service was great, food was awesome.
George, 3 晚家庭旅遊, 2021年01月15日
Restaurants are good, sometimes really good. The rest of the time the food is o'k. Staff is great. Rooms need renovation (our toilet seat was disgusting, one of the sinks was leaking, water from shower was all over room floor). Overall, satisfied with the stay. The best part is staff that was ready to serve and help any minute.
Dmitriy, 13 晚家庭旅遊, 2021年01月10日
Everything was top notch, great rooms, endless food,wonderfull property,excellent staff
Michael, 7 晚浪漫之旅, 2021年01月05日