卡拉斯約克斯堪迪克酒店 - 卡拉索克

The hotel is very clean. The only down side is that The temperature was -23 celcius during our stay, however the windows cannot be closed firmly and the heater is not functioning well. We had to wear a lot of clothes in our room.

Unexpected stay due to flight cancellation. Pretty relaxing with complete facilities in a small town.

I booked a room with shared bathroom. I arrived at 7.15pm. The receptionist told me my room was in the guest house 200m down a dark tree lined track with no lighting. I was given no torch or clear directions to find the room in a group of unlit buildings. I have night blindness. When I expressed my safety concerns, pressure was applied to upgrade. I paid $285 AUD for two nights - it was over my budget. My request to not lift my case up stairs was ignored. I insisted and the receptionist did take it to my room. My room was not near any other hotel building or safety. It smelt strongly of mice. The heater didn't work the first very cold night. In the morning, I asked the receptionist about using the self-help washing facilities. She checked with the housekeeper and I was given permission to use the washer and dryer. A man came and unpleasantly demanded to know if I had asked reception. He didn't introduce himself. He was the manager. I expressed my dissatisfaction with my accommodation. He denied there was a mice smell but not that there was a smell. I tried to explain I was stressed by the situation. The manager angrily stormed off. After the manager left, he sent the receptionist to say I couldn't stay in the laundry and she had to lock the door. I pointed to the washer. It had one minute to finish. I still needed to use the drier. I refused to leave the laundry. They repeatedly asked me to upgrade my room at a further cost of $76. I refused to spend more money there.

There is no lift at this hotel which is very inconvenient when one travels With lots of luggage! Dark rooms in the basement.

we booked economy room but it is guesthouse which is old and far from main building and look old. Washroom is out of order and luckyly there is another room then we canuse otherwise have to go to downstair . In summary I don't like the room.