A bit smarted arsed about the £5 charge to use the pool. Hotel response not out problem…
The hotel quite frankly is a bit shabby and is seriously in need of modernisation/ make…
此住宿聲明其有遵循We Care Clean (貝斯特韋斯特)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
每間客房在各次預訂之間會留空至少 24 小時。
此住宿確認已遵循We Care Clean (貝斯特韋斯特)指引採取清潔及消毒措施。
此住宿歡迎各種性取向及性別認同的旅客 (LGBTQ 友善)。
Really comfortable and good value for money, Be prepared to pay for parking though. Good swimming pool as well.
Craig, 1 晚家庭旅遊, 2021年09月11日
Dear Sir/Madam, After viewing the Best Western Hotel website for Hanley, my husband and I booked a one night hotel stay. We were so disappointed with the standard of cleanliness that I wish to complain about the following and I would like you to investigate each issue: 1. On arrival to the hotel there was no soap in either the bathroom basin or the bath. 2. There was a very musty, old, dirty smell in the bedroom and bathroom for the entire duration of our stay which lingered even with having the window open all night. 3. I have attached photos of the bathroom where the floor etc had not be cleaned properly, in particular the mould in the bathroom corners. 4. The shower was ridiculously lousy with no power in the showerhead and whichever temperature you set the water it kept changing to either too hot or too cold. 5. Not inspecting the sheets before we got into bed in the evening, we noticed the white sheet had not been laundered correctly in the morning. I look forward to a speedy response. Kind regards Piush Mistry
Piush, 1 晚旅遊, 2021年09月11日
Firstly the staff were super friendly and really helpful. My toddler was scared of the other guests as they were rude banging on the walls at half 8 due to my crying 2 year old who was tired and home sick (not the fault of the hotel) Otherwise the rooms were average not disgustingly dirty but not clean. Beds were comfy. Was fine for one night but wouldn’t book again.
jodie, 1 晚家庭旅遊, 2021年09月09日
Staff were friendly and helped where possible but there were a few issues with the hotel that need addressing. The rooms that look in to the court yard are covered with pigeon droppings and pigeons nesting. The birds make quite a bit of noise at night and woke me several times. I’ve never been to a hotel where the shower is too hot! There was no cold water to ther shower so it was either scolding or off. These issues were all reported at the time of my visit. The rooms were also very warm (it was freak weather) but there were no fans available. The breakfast was very nice and a good variety. There is also ample parking on site.
Lee, 2 晚商務旅遊, 2021年09月08日
Good location, easy parking, helpful staff, nice hotel just a little tired. Ideal for just a night after Alton Towers.
Ruth, 1 晚家庭旅遊, 2021年09月07日
Arrived & there was no receptionist - after finding the receptionist working behind the bar and serving I did feel a little sorry for her. She was however polite & had good customer service skills. There was then a sign on reception stating there would be a £5pp charge for using the leisure facilities - this wasn’t mentioned anywhere in the booking process. Got to room - oddly it was open on the latch but we thought nothing more of it… we were greeted with a very small room with old decoration that was very tired and in need of TLC, bathroom had seen better days. Looked very similar to a Britannia hotel room that hadn’t had any money spent on it in a long time. Arrived back from our evening out (the reason that we booked the hotel) and we’re not able to get into the room, after reprogramming the card, giving us a new card and it still not working the staff said “not again”?!? We proceeded to ask if there was another way of getting in - a master key appeared after 30 minutes we finally got into our room. The next morning after breakfast we had further issues getting into the room this time though there was no master key available as the hotel manager wasn’t on site. After 45 minutes of waiting outside the room a master key finally turned up… Overall disappointing for the price £100pn -booked especially for the leisure facilities didn’t get to use the Saturday morning after the issues getting in the room anyway it left us too little time before checkout. £10 saved?
Emily, 1 晚旅遊, 2021年09月03日
When we arrived at around 5.30 pm our room wasn't ready when check in is at 3 . When we had the room it wasn't properly cleaned. The mirror had hand marks all over it and the bath wasnt clean. The Bar didnt have a barmaid so the receptionist had to do both. The security man came in at around 10.30 pm and they were discussing how she shouldnt have had to run the bar then he called time at 10.55 and made us feel uncomfortable until we left.
Lisa, 1 晚家庭旅遊, 2021年09月03日
We had two nights booked and left a day early due to the issues. The rooms were really run down and grubby (apparently we were in the new bit!). The room had been smoked in, cigarette butts still on the window sill, they were unable to move us as they were full despite having a toddler with us. Took them hours to fix the sofa bed that had got stuck half in the sofa leaving sharp exposed metal at toddler head height. The shower was pathetic and the breakfast dishes were filthy. Very little sound proofing too. I’ve stayed in many many hotels and this is one of the worst. Have tried to get a refund for the night we didn’t stay which I’d say was reasonable but they forever fob me off or don’t return my calls so here I am sharing the reality of my stay.
2 晚家庭旅遊, 2021年09月03日
My booking confirmation states 2pm check in but arrived just before to be told 3pm. Want advised £7.50 car parking fees on top of hotel room. But found a cheaper one same distance other side of hotel. Half price. Dirty bed runner. I always like a bath but the jets (not working) looked like they were harboring disease. Corners dirty. For covid i wouldn't say clean. Phone in room was broken so had to ring main desk from my phone. No room service menus in room so had to ring restaurant.. who kindly brought the menu, waited then took our order and the food/drink arrived quickly. Food tastes lovely however it was cold as it wasnt covered over and its quite a long way from kitchen to room 322!!!! Bed comfy and room good size. Very dated though. Shame as couldve been different. No apology when i complained the next morning. Bed
helen, 1 晚旅遊, 2021年09月02日
Customer service was good but the room comfort was awful. There was this machinery noise throughout the night we were there for 2 nights, and the noise got in to our heads it was like a generator noise. Also the the bath was awful the water flow was bath sometimes it was boiling hit and then all of a sudden freezing cold. Wouldn’t stay again
Azeem, 2 晚家庭旅遊, 2021年08月29日