Hotel and staff were amazing. The room was clean and staff were super helpful. I needed a…
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
全套早餐需額外收費，每位約 CAD 24
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
Riccardo, 2 晚旅遊, 2021年04月04日
Great staff and super comfy beds!!
Cory, 1 晚家庭旅遊, 2021年04月01日
Jesse, 3 晚家庭旅遊, 2021年03月26日
the best place to stay in Banff- this is a fantastic gem in a town filled with old hotels
Daniela, 1 晚旅遊, 2021年03月17日
I was planning to leave a 3 star review for this hotel - right in the middle. Not good, not bad, very few redeeming features and largely underwhelming but a mostly pleasant stay. The only stand out feature is the pool area which is actually what has caused me to leave this 1 star review. The pool area is great and they are doing their best through the pandemic to give each family a 30 minute slot. The booking system that they have set-up requires you to be at the front desk for 7am to book a slot for that day. Only in-person same day bookings are allowed. Except that the General Manager decided to book out all the morning slots on both the days that we stayed at the Royal Canadian Lodge for reasons unknown and she didn’t have the decency to inform her front desk staff of the reasons why. So they were left fending off angry hotel guests who had woken early to secure a time slot for their kids. I spoke with the GM who assured me she had not booked out the entire morning slots and that the front desk had taken bookings over the phone. So they somehow forgot that they had done that when they told us that the GM had booked out the entire morning, on both days. It’s nonsense. We won’t be returning here, even without the pool situation. There are far better options in Banff. Whoever gives out the hotel stars in Banff needs to take a star off this place.
Jonathan, 2 晚家庭旅遊, 2021年03月12日
Stay was comfortable and service was friendly. Had a fireplace and jetted tub in our room and both worked very nicely. Rooms seem a little older but style is pretty timeless and condition of the room was good. Would have liked to be a little closer to downtown in order to more easily bounce in and out of the hotel room when shopping, etc. but it's not a far walk. We were able to park on-site for the first night but they didn't have room for us on the second night so we had to find street parking a couple blocks away.
2 晚旅遊, 2021年03月12日
This was a much needed getaway. The staff were extremely friendly and helpful.
Lynn, 2 晚旅遊, 2021年03月12日
The hotel is alright; the front staff needs attitude adjustment. The bar staff, the cleaners - all great service. Till you get to the front desk, the front desk in my eyes makes your experience. I don’t want to deal with the man who didn’t get enough sleep, or another guest was rude, so he has attitude with other guests. If your mother ever told you “it’s not what you say, it’s how you say it” this needs to be drilled in the front desk heads. I understand with Covid, tensions are high, but when a happy guest asks how is it possible the pool can book up in less than 60 seconds, you don’t expect rudeness, you expect customer service and a answer that is not so in appropriate. The hotel is beautiful, awesome room, good price that we found on hotels.com regular price I wouldn’t stay here. Parking was an issue for us, but how front desk man handled it was by far the bigger issue for us. We will definitely be paying the money to spend a night elsewhere next time - and will not recommend, anything other than the bar.
Nicole, 3 晚旅遊, 2021年03月11日
Room was nice and very comfortable. No notice about pool needing a reservation or having to pay $15 for parking upon booking.
1 晚家庭旅遊, 2021年03月09日
Great hotel. Could not book the pool. I even got up at 6:15 AM to confirm.. Fully booked for the day. Strange.
Jon, 1 晚旅遊, 2021年03月06日