Very nice hotel. The best parts:
- The staff. The entire reception staff could not have been nicer or more helpful. All were great, but Peter and Santos were super helpful.
- Cleanliness. The room was spotless when we arrived, and nicely cleaned during the week.
- The bed. Ours was maybe the most comfortable hotel bed we have slept in for many years. I hate going on vacation and coming home exhausted because of an uncomfortable bed.
- The pools and bars. There are several pools: kiddie pool, whirlpool, adults only pool, and others. All were clean and did not smell like they were over-chlorinated. Most areas around the pools had areas to get some shade too. The bars near the pools were nice, and served non-alcoholic drinks of all kinds too. Pool-side with a virgin pina colada is a winner.
The not-so-great:
- The food in the restaurants was ok, not great, and pretty expensive. Not really a problem because there dozens of nice small places within a three minute walk with every possible kind of food.
- The pool furniture. There are LOTS of chaise lounges around the pools. About 2/3 are damaged badly enough and no longer comfortable. I am a pretty skinny guy, but either the fabric on the back was stretched out so that my back rested on a metal bar, or the fabric on the base was loose, so my butt sank into a saggy spot. These chaises are overdue for some maintenance.
- Seating in the rooms. I didn't find the couch or chairs to be very comfortable.
