學院酒店 - 倫敦

our room was on the top floor - what you are not told on the website or by the hotel is the fact there is NO lift in this hotel, six flights of stairs. I do not agree with the 5 star rating and I guess this is a self rating ? the 'free' mini bar is not as exciting as it sounds, if you are expecting alcohol then its two cans of beer ! other than that the location is good and the staff were very polite !

Really nice hotel. Very well decorated and cosy. Room was well equipped but quite small.

Excellent. Convenient. Great service. Good price.

I very much enjoyed my three nights at the Academy. Found the area to be quiet yet convenient for tube and bus connections, walkable for British Museum, restaurants and some theaters. Staff were pleasant and helpful. My room was on the ground floor, small but not tiny, and well arranged. Loved the bed, very comfortable, just the right blend of soft with firm support for me.

As a regular business traveler, I was shocked with the level of service in The Academy hotel. When I moved into my room I found an odd, lingering smell. After a short investigation it turned out that the bathroom was not cleaned - someone urinated into and did not flush the toilet. Also the sink outlet was blocked. On top of that the water temperature regulator in the shower was broken and not fixed during my two day stay. As a result I took two rather chilly showers when staying in the hotel. What was the most shocking though, was the way staff handled the situation. I was told that they were sorry about the toilet incident and asked if they could offer me a free drink in the evening (that I never received). There was no mention of sending the cleaning staff to my room immediately or making any other accommodations. I find this completely unacceptable for any hotel, and especially not one that charges 250 Eur+ per night. I will definitely not come back and I strongly advice against staying in this establishment - if the toilets are not cleaned properly, I can only speculate how clean the rest of the hotel is... At the end of the stay I was offered a free bottle of water for the inconveniences, how generous.