The room next to us had a party or something & the next morning the front desk lady kept accusing me of having a party (with4 little kids) and saying that I was getting my deposit bc they received complaints which was inaccurate and they were very rude and disrespectful about the whole situation
1 晚家庭旅程
Hotels.com 真實旅客評價
4/10 一般
2022年6月20日
I booked this hotel for a nice relaxing weekend with my family and I as soon as we got in our room our phone rung about someone complaining on us for making loud noises. I told the young lady that we had just got in our room coming from the mall taking our children to the aquarium the pool was entirely to full my children had no room to swim policy states no party but policy was not fully enforced my neighbors next to me had lots of people noise,door slamming and loud yelling and talking the air conditioning wasn’t working it was hot the parking lot was full barely any parking spots we wasn’t able to enjoy the pool because is was entirely to full hallways smelled like old smoke we were waken up out of our sleep at 1am because of a fire alarm from our neighbor so we got up and left it was a very uncomfortable stay we will not be returning
1 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2022年5月2日
The room was so dirty the curtains had blood on them had make up stains on the walls seems like some one just made the bed that’s it! The covers are nasty! People when you go there raise the cover up and you will see how brown the inside is! The bathroom was nasty! They DNT clean the walls or nothing! The seating area was nasty also!!
Allison (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2022年4月10日
Clean room, friendly staff
Room was very clean. Staff was very friendly. There wasn't a lot of variety at breakfast (no eggs, sausage, pastries), but the waffles were very good.
jerri (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2022年4月4日
Tomeka (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2022年3月30日
Before I ever sleep in a hotel bed I check very carefully all over the mattresss. So glad I did. The matress protector was ripped abd I found a bed bug! There was blood near it on the edge. So disgusting!! The room was very dirty. The fridge had mold on the top. We immediately cancelled our reservation and booked a new one. Still waiting to get reimbursed because I pre paid. Never again!
Anna (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2022年3月28日
Needs a little maintenance in units, but clean
Adam (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2022年3月27日
My room was not properly prior to my arrival. There was a pair of dirty underwear in the closet!!!!!!!!! The only resolution that was offered to me was $50 off my first night. She then stated I chose to stay in the room. Never once was the option of being switched to another room offered. Yes the underwear were removed after notifying the front desk but Ms. Cane wasn’t on site to speak with. Not to mention I tried to reach Ms. Cane on multiple occasions!! The “customer service” she exhibited was HORRIBLE to say the least!!!!
