The condition was ok. Could use a face lift as I got the impression that furnishings were…
The bathroom was not cleaned. Spills on the floor, dead bugs behind toilet, hair and…
此住宿聲明其有遵循Commitment to Clean (萬豪)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
可攜帶寵物但需額外收費 每間住宿每次住宿 USD 119.75
此住宿確認已遵循Commitment to Clean (萬豪)指引採取清潔及消毒措施。
此住宿歡迎各種性取向及性別認同的旅客 (LGBTQ 友善)。請注意，不同國家和住宿的文化和旅客政策或會有所不同，顯示的政策由住宿提供。
Our stay was six nights. Due to a snow storm, none of the housekeeping reported to work. Our room received no cleaning service for the entire stay. We had to pull our own garbage since no staff was available to do it. We and other hotel guests resorted to placing accumulated trash and soiled linen in the hallways just to get it out of the rooms. It sat there for days before finally being removed by someone. The manager and front desk staff tried hard to accomodate, but there's only so much a skeleton crew can do. Weather reports provided early warnings of the coming snow storm, so it was so disappointing to me and my family that a hotel organization as well known and as large as Marriott did not have a contingency plan to provide basic hotel services to its guests. I expected better, but my stay was a total letdown. I did not get the service that I paid for. Apologies from stafg were just not enough.
Curry, 6 晚家庭旅遊, 2021年02月14日
The carpet was buckled near the bed, dirty towels from the previous tenant were still hanging on the bathroom door.
William, 2 晚旅遊, 2021年01月26日
Staff extremely nice and helpful but this did not compensate for the other issues. My room was dirty and the bathroom smelled. The hotel is supposed to be smoke free but there was heavy smoke coming from the staff room next to elevator and it permeated the floor. Additionally, some guests were loud and vulgar- screaming at midnight
1 晚旅遊, 2020年12月31日
Out date property. Ceiling look like it was patch. Construction on the ceiling look very bad. Base board with carpet was falling apart and the bathroom very out date with made the hotel feel unclean.
Helen, 2 晚家庭旅遊, 2020年12月13日
The staff went above what was expected If your looking for comfort and serenity I would highly recommend the Resident Inn in Germantown. The staff were warm and courteous. The staff made us feel like family. We got the V.I.P. treatment for our 2 week stay. Breakfast was served with a warm smile. person involved in the hotel, from the staff at the front desk to house keeping. A special hi to the front desk ladies, Betty, the Sales manager (he walked my fur babies) and the breakfast server. This is definitely our go to when in Memphis.
Fredrick, 14 晚商務旅遊, 2020年11月28日
I like the amenities that were provided during my stay.
1 晚旅遊, 2020年11月21日
thomas, 7 晚旅遊, 2020年10月21日
Room type I had reservations for wasn’t available had to purchase extra rooms just to accommodate my family
courtney, 1 晚家庭旅遊, 2020年10月16日
Everything was great. Really enjoyed breakfast and the room was so spacious
JAWANNA, 1 晚旅遊, 2020年09月13日
Our comforter was dirty. The front desk offered us blankets to replace it though.
2 晚家庭旅遊, 2020年09月13日