The shower had hair/pubic hairs from previous visitors. The bed had an used dirty ear bud…
It was so uncomfortable here. Never again...
此住宿聲明其有遵循Ecolab (環球第三方專家)、新型冠狀病毒肺炎指引 (CDC)、GBAC STAR 設施認證 (全球專家)及新型冠狀病毒肺炎指引 (世界衛生組織)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
可安排提早入住，但需額外支付 USD50.00 (視乎供應情況而定)
可攜帶寵物但需額外收費 每間住宿每星期 USD 75 (每次入住最高收費為 USD 250)服務類動物豁免收費
凱悅酒店 (Hyatt) 慣常做法如下：即使旅客要求保持私隱，酒店職員至少每 24 小時仍可進入任何有人在內的客房 1 次。在進入有人在內的客房前，我們會盡力預先通知已登記的旅客。
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
每間客房在各次預訂之間會留空至少 24 小時 日。
此住宿確認有遵循以下清潔及消毒指引：新型冠狀病毒肺炎指引 (CDC)、GBAC STAR 設施認證 (全球專家)、新型冠狀病毒肺炎指引 (世界衛生組織)，以及Ecolab (環球第三方專家)。請注意，不同國家和住宿的文化和旅客政策或會有所不同，顯示的政策由住宿提供。
寵物按金：USD 100 / 每次住宿
We loved this hotel. It was close to everything. 19 a day for parking was excessive but we loved our room it felt like home. Full equipped kitchen.
The hotel was up and down garbage was left in hallways for days rooms were barely cleaned. They were very under staffed. Couldn't get restocked towels. The pool area was nice until we saw a rat running around the pool. Being charged to park at the hotel was excessive.
Michael, 4 晚家庭旅遊, 2021年04月28日
Property could definitely use some upgrades. The price was too high for the quality.
Rosa, 1 晚家庭旅遊, 2021年04月10日
This was the most horrible experience I have ever had lodging in a hotel with my family. The female Manager of the hotel who was there on the afternoon of 04/02/2021 never introduced herself to me, she made me go through a lot of troubles because she claimed she would not get in touch with hotel.com to confirm my booking because hotel.com does not communicate with HYATT employees. She also told me she needed the credit card I used for booking, while I was on hold to speak to hotel.com because she refused to call them, she told me "oh I found your reservation" then once she saw my husband she said she changed the whole story about what she told me. She began to hush me when I tried to complain about her treatment of me. The next thing I heard her yelling and saying "if you don't want to be here, I will cancel your booking so you can go wherever you want because I don't want to keep someone in my hotel who is not comfortable in been there". I don't see why people like that should be hired to work for HYATT HOUSE hotel in Houston.
2 晚家庭旅遊, 2021年04月02日
The garage entrance was broken and not closing. The window in the room was broken as well, letting in warm air, as well as both telephones in the room were not operational. While being in a non-smoking room, guests were smoking CBD products in their rooms that left an odor in the hallway and was seeping in to our room. After staying at this property over the last 8 years, we will no longer go back.
4 晚家庭旅遊, 2021年03月10日
There were a variety of things that went wrong. The fold out sofa bed hadn’t been cleaned in awhile or had sheets changes. Some bugs near kitchen ceiling. Barely any breakfast with some guests jamming their pockets with food and not leaving any for others. Front office people were couldn’t care less about helping guests. Staff smoking in front of the building. To top It off we saw that a car had all 4 wheels stolen in the parking garage. Definitely the worst Hyatt House I have ever stayed in. Will never go back.
3 晚商務旅遊, 2021年03月05日
It was a last minute stay and was pretty decent. For a room that sleeps 4, there was not enough amenities to accommodate that. Breakfast was not much and a bit messy but I get the reduction to availability due to Covid. There seems to be new staff so there was a long wait time to get answers for requests but overall, they were nice so i will be willing to give them another try in the future
1 晚家庭旅遊, 2021年02月28日
The staff was very friendly and helpful' they also recommended place to visit while me and my peers were visiting. The beds were remarkably comfortable and the overall experience was great. I do wish there had been better breakfast options though.
I forgot the front desk worker was amazing! Great attitude super helpful and you can tell she knew her job well! The room itself and hotel was clean. I’ll definitely be starting here again
2 晚旅遊, 2021年02月12日
This hotel was great far as the location, but other than that I didn’t like the hotel
3 晚家庭旅遊, 2021年02月11日