This hotel does a great job of hiring people that are good at the front desk. Both Ray and, I believe his name was, Randy were very friendly, knowledgeable and helpful. I had a special situation that both Ray and Randy helped me with that made a difficult time slightly better. There are too many front desk employees that want to do the bare minimum and just show up to work and expect to get paid.
I highly recommend this hotel because if something does happen, you want people who know how, and are willing, to help you with your situation.