巴爾的摩 - 華盛頓哥倫比亞特區/BWI 南方紅屋頂普拉斯酒店

It smelled like smoke even though it’s a smoke free zone and the fire detector was off

At check in The clerk didn’t know how to setup them pre-paid room. She was trying to charge me. After finally understanding it was pre-paid, I was given a key to an already occupied room. When I went back to try to get another room, she had a very bad attitude as if it was my fault.

The front desk person “Dee” was very rude. Was on her cell phone talking during whole checkin period, She put me in room that had very strong cigarette odor. I went to get another room. She had bad attitude. Terrible experience. I would not return. Mark Kopatch

Good location. Everything has been removed because of covid, no mini-fridge, coffee machine, alarm clock. Ice machine was working, so that was a plus. Room I stayed in was supposed to be non-smoking, but it reeked of second hand smoke, must be backed up to a smoking room.

Did not get the room we booked, total disappointment. Telephone didnt have a handset, so you couldnt even call the office or order food if you didnt have a cell phone. Linen looks worn. No refrigerator or microwave as advertised for the king bedroom

Front Desk person wasn’t very friendly... gave me the room key and said the room number...didn’t give any direction to the room. Upon entering the room it smelled like smoke...it was a roach on the ceiling. No clock inside the room. Cigar trash on the floor in the room.

Very dirty and bad service. The room smelled like smoke and I found a dirty sock under the bed.

The property was dirty and the customer service was terrible.

Got to the room AC was off was 85 or hotter in room ! Ac wouldn’t kool room left at 12 am cause couldn’t sleep. They wouldn’t give refund. Pay another $30 and stay at holiday inn !!! Don’t stay here period !

The room was clean and quiet. It was smaller than we expected - beds were double instead of the usual queen, but it was clean and staff was courteous. Their pet policy is a good one, so if you are traveling with pets this is a good spot. We stayed at another hotel and host claimed to be pet friendly and then they charged more than we paid for the room to bring a pet. Pets at Red Roof in are free. Also, if you are nervous about traveling during COVID, there is no interior space that you have to go through to get to your room. I would recommend this to anyone that wants a clean convenient place to stay that doesn’t need a high end hotel to be satisfied.